Roles & Responsibilities

- Provide L1/L2 production support for Java-based applications, ensuring timely resolution of incidents and service requests.
- Monitor application health, system performance, batch jobs, interfaces, and scheduled processes in production environments.
- Troubleshoot application issues, analyze logs, identify root causes, and implement appropriate fixes or workarounds.
- Work closely with development, QA, infrastructure, database, and business teams to resolve production issues.
- Perform SQL queries for data validation, issue investigation, reconciliation, and troubleshooting.
- Develop and execute PL/SQL scripts for data analysis, production support activities, and task automation.
- Investigate database-related issues, including query performance, data inconsistencies, and transaction failures.
- Troubleshoot Java application issues involving APIs, services, database connectivity, and application components.
- Work with Unix/Linux environments for application monitoring, log analysis, file handling, and basic shell scripting.
- Analyze application and system logs to identify errors, failures, and performance bottlenecks.
- Participate in incident, problem, and change management processes.
- Document production issues, root-cause analysis, resolutions, and operational procedures.
- Support application releases, deployments, and post-production validation activities.
- Follow defined SLAs and escalation procedures for critical production incidents.
- Work in a FinTech/financial-services setting, with an understanding of financial transactions, payments, banking processes, or related business workflows.

Required Skills & Qualifications
- 0–3 years of experience in Production Support, Application Support, Software Support, or a similar role.




- Good understanding of Java and Java-based applications.
- Familiarity with Java frameworks such as Spring/Spring Boot is preferred.
- Strong knowledge of SQL and experience working with relational databases such as Oracle.
- Basic to intermediate knowledge of PL/SQL, including writing queries, stored procedures, and scripts.
- Good understanding of Unix/Linux operating systems.
- Basic knowledge of Shell scripting for production support and automation.
- Experience with application logs and troubleshooting production issues.
- Understanding of REST APIs, web services, and application-to-database connectivity is preferred.
- Good analytical and problem-solving skills.
- Strong communication and collaboration skills.
- Ability to work in a production environment and handle incidents based on priority and S

Preferred / Good-to-Have Skills
- Experience supporting applications in the FinTech, Banking, Payments, or Financial Services domain.
- Understanding of financial transactions, payment processing, reconciliation, settlements, or banking workflows.
- Familiarity with monitoring and logging tools such as Splunk, ELK, AppDynamics, Dynatrace, or similar tools.
- Exposure to ITIL processes, incident management, problem management, and change management.
- Familiarity with Git, Jenkins, CI/CD, or deployment processes.
- Knowledge of batch processing and job scheduling tools is an advantage.

Key Competencies
- Production incident troubleshooting
- Java application support
- SQL / Oracle / PL-SQL
- Unix/Linux
- Log analysis
- Root Cause Analysis (RCA)
- Problem-solving and analytical skills
- FinTech / Banking domain understanding
- Communication and stakeholder management

Role Title for Job Posting Production Support Engineer – Java | SQL | Oracle | Linux | FinTech

Experience: 0–3 Years

📌 Production Support Software Engineer (Hyderabad)
🏢 Bhanix
📍 Hyderabad