Opening of L2 /L3 Production Support Engineer in Bangalore
:
Position: L2 /L3 Production Support Engineer
Location: Bangalore
Budget: 10-11 LPA
Shift: Rotational shifts (24/7 support)
Key Responsibilities:
- Provide L2/L3 application and production support
- End-to-end ticketing management (beyond just monitoring)
- Monitoring application health, analyzing error logs
- Incident Management, Problem Management, Change Management
- Execute batch jobs using Scheduler tools (Autosys/Control-M) /Any scheduler
- Follow ITIL processes for service delivery
Mandatory Skills & Experience:
- Proven L2/L3 application/production support experience
- End-to-end ticketing lifecycle management
- Solid knowledge of Autosys/Control-M schedulers / Any scheduler
- ITIL framework understanding
- Basic SQL queries for troubleshooting