Roles &

- Responsibilities

Principal Accountabilities

- Product roadmap and requirement management

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- Understand business objectives, customer pain points and channel priorities for App and Web journeys.

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- Translate business requirements into product backlog, user stories, BRDs, acceptance criteria and release scope.

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- Prioritize requirements basis business impact, customer experience, regulatory need and technology feasibility.

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- Maintain product roadmap and ensure alignment with POD Head, PMG, Business and Technology teams.

- Product lifecycle and delivery management

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- Own delivery of assigned digital journeys from requirement discovery to go-live and post-launch monitoring.

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- Coordinate with IT, Design, Analytics, Operations, Risk and Compliance teams for timely execution.

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- Track sprint progress, dependencies, defects, UAT observations and release readiness.

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- Ensure all deliverables are closed as per approved scope, quality standards and committed timelines.

- Customer journey and UI/UX coordination

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- Work with DCX/UI-UX teams to design transparent, intuitive and customer-friendly journeys.

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- Review wireframes, screen flows, communication content and customer touchpoints for journey consistency.

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- Identify customer friction points and recommend improvements to improve adoption and conversion.

- KPI monitoring and post-live governance

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- Monitor journey performance through leads, funnel conversion, drop-offs, feature adoption and business output.

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- Work with Analytics teams to validate KPI dashboards and highlight performance gaps.

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- Drive post-live issue resolution, improvement backlog and course correction actions.

- UAT, release and change governance

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- Plan and coordinate UAT with Business, Product, Operations and Technology stakeholders.

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- Ensure defects are tracked to closure and release sign-offs are obtained before deployment.

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- Support release notes, training inputs, SOP updates and communication for recent launches.

- Stakeholder management and governance

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- Facilitate discussions with Business, PMG, IT, COE, Analytics, DCX, Risk and Compliance teams.

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- Prepare project updates, risk trackers, milestone status and governance notes for POD Head review.

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- Escalate blockers impacting delivery timelines, business performance or customer experience.

- Team development and execution discipline

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- Guide managers and team members on requirement detailing, UAT discipline, delivery tracking and product governance.

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- Establish ownership, review rhythm and documentation hygiene within the product delivery team.

Skills: technology,product lead,management,customer experience,risk,analytics,digital platforms,customer

📌 Product Lead - Digital Platforms (Pune)
🏢 CG-VAK Software u0026 Exports
📍 Pune