Role Overview

We are looking for an experienced OTC B2B Collections professional to manage customer receivables, improve collection efficiency, reduce outstanding balances, and support effective Order-to-Cash operations.

The ideal candidate should have a minimum of 3 years of documented experience in OTC B2B Collections, solid customer communication skills, and experience handling overdue accounts, payment discrepancies, and collection activities.

Key Responsibilities

- Manage B2B collections activities within the Order-to-Cash (OTC) process.
- Analyze collection and accounts receivable data to identify trends and improve collection efficiency.
- Monitor outstanding and delinquent accounts and take timely action to minimize overdue balances.
- Follow up with customers regarding outstanding invoices and payments.
- Investigate and resolve payment discrepancies, invoice-related issues, and collection disputes.
- Negotiate payment commitments and arrangements with customers professionally and empathetically.
- Maintain accurate records of collection activities, customer commitments, and payment status.
- Follow established collection policies, procedures, internal controls, and compliance requirements.
- Collaborate with internal teams such as Billing, Cash Application, Credit, Sales, and other OTC functions to resolve customer issues.
- Identify opportunities to streamline collection workflows and improve overall operational effectiveness.




- Support collection analytics and reporting related to outstanding receivables and delinquent accounts.

Required Skills & Experience
- Minimum 3 years of documented experience in OTC B2B Collections is mandatory.
- Strong understanding of Order-to-Cash (O2C) and Accounts Receivable processes.
- Experience in B2B customer collections and receivables management.
- Knowledge of aging, overdue invoices, delinquency management, and payment follow-ups.
- Strong customer service and communication skills.
- Ability to resolve payment discrepancies and collection-related disputes.
- Understanding of Credit Risk Management and Collections Analytics is preferred.
- Excellent written and verbal English communication skills (C2 proficiency).
- Ability to work effectively with internal and external stakeholders.
- Willingness to work in a US shift environment.

Educational Qualification Bachelor's degree in any relevant discipline. Graduates from BBA, Communication, Hospitality Management, Information Technology, Marketing, Finance, Accounting, or related fields may be considered.

Job Details

- Role: OTC B2B Collections
- Experience: Minimum 3 years
- Location: Noida
- Work Mode: Work from Office
- Shift: US Shift
- Employment Type: Full-time
- Language: English Proficient (C2)
- Client-facing: No
- Travel: No

Key Skills OTC | B2B Collections | Order to Cash | O2C | Accounts Receivable | Collections Management | Credit & Collections | Collections Analytics | Credit Risk Management | Customer Service | Dispute Resolution | Payment Follow-up

📌 OTCB Collections (Noida)
🏢 WSNE Consulting
📍 Noida