Job Title: Team Leader E-Commerce Process /n Location: Electronic City, Bangalore. /n Salary: Up to 5 LPA /n Shift: Between 9AM to 9PM. /n Working Days: 6 Days a Week /n Joining: Immediate Joiners Preferred, /n /n Job Summary /n We are looking for an experienced Team Leader to manage and drive the performance of an E-Commerce customer service team. The ideal candidate should have a minimum of 1 year of experience as a Team Leader, with robust knowledge of KPI/KRI management, people management, and operational excellence. /n Key Responsibilities /n Manage a team of Customer Support Executives and ensure daily operational targets are achieved. /n Monitor and drive team performance against defined KPIs such as Productivity, Quality, Attendance, AHT, CSAT, and SLA adherence. /n Track and mitigate KRIs to ensure business continuity and operational efficiency. /n Conduct regular team huddles, coaching sessions, and performance reviews. /n Develop action plans to improve team performance and customer experience. /n Handle escalations and ensure timely resolution of customer issues. /n Prepare and share daily, weekly, and monthly performance reports. /n Ensure adherence to company policies, processes, and compliance requirements. /n Motivate, mentor,



and engage team members to improve retention and productivity. /n Collaborate with cross-functional stakeholders to drive process improvements. /n Eligibility Criteria /n Minimum 1 year of experience as a Team Leader in BPO/Customer Service/E-Commerce operations. /n Strong understanding of KPIs, KRIs, Shrinkage &

• Attrition Management, Rostering, CSAT, AHT, People Management Skills. SLA management, and performance metrics. /n Proven experience in people management, coaching, and team handling. /n Excellent communication and stakeholder management skills. /n Strong analytical and problem-solving abilities. /n Comfortable working in a fast-paced customer-centric environment. /n Preferred Skills /n Team Management /n Performance Management /n Customer Experience Management /n KPI &

• KRI Monitoring /n Reporting &

• MIS /n Coaching &

• Mentoring /n Escalation Handling /n Process Improvement /n Compensation: Up to ₹5 LPA /n /n Notice Period: Immediate Joiners Preferred / Early Joiners Advantage /n Interested candidates can share their updated resume for further assessment. /n /n For more information reach out to HR - Yamanur K /n (phone hidden) /n [email protected]

📌 Operations Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru