- Identify potential delays or execution risks and escalate them proactively.
- Track meeting actions, customer commitments and internal deliverables through closure.
- Support Customer Success Managers with timely project information and execution visibility.
- Maintain project documentation and ensure information is accurate and accessible.
- Contribute to improving project coordination and operational processes.
- Support timely preparation and consolidation of project data and reports,
ensuring accurate information is available to Customer Success for program tracking and reporting.
Preferred candidate profile
- 1 to 3 years of experience in operations, project coordination, PMO, customer success operations or a similar role.
- Robust organisational and follow-up skills with the ability to manage multiple projects simultaneously.
- Excellent attention to detail and ability to work with deadlines.
- Strong written and verbal communication skills.
- Comfortable working with Excel / Google Sheets and project tracking tools.
- Ability to coordinate effectively across multiple teams and stakeholders.
- Proactive approach to identifying and resolving execution issues.
- Experience coordinating with multiple internal and external stakeholders, with the ability to manage timesensitive requirements and drive closure independently.