About the Role : /n /n You will be part of the logistics ops team handling 20-30K orders/day, 10 courier partners, and 10 warehouses. Depending on assignment, you will own brand-level order execution, manage customer escalations, or support courier partner management. The work is fast, daily, and directly impacts customers. /n /n Possible Assignments /n • Brand Ops: Own order flow for a brand.
Monitor in-transit shipments, resolve exceptions manifested-not-picked, picked-not-connected, RAD-not-FOFD, speed breaches, status mismatches. Coordinate with couriers and WH team. Attend brand standups. /n • Escalations: Investigate customer/order issues — WISMO, delivery failures, wrong item, damaged /n product, refund cases, D7+ stuck shipments.
Check courier portals, call customers, coordinate with WH, follow up until closed. 50-100+ cases/day. /n • KAM Support: Track courier SLA compliance, prep data for business reviews, handle L1 courier /n escalations (pickup failures, SLA deviations), support current courier onboarding.
/n /n Day-to-Day /n • Monitor control tower dashboards for your scope — flag and act on exceptions before customers notice /n • Coordinate with courier ops teams for pickups, delivery failures, reverse pickups, reattempt compliance /n • Prepare daily/weekly reports — dispatch summary, escalation tracker, or SLA scorecard depending on track /n • Daily morning standup, flag blockers, close action items same day /n /n Must Have /n • 1–3 years in e-commerce or D2C logistics operations. You know what an AWB, NDR, and RTO are. /n • Comfortable in Excel/Sheets and courier partner portals (Delhivery, Shiprocket, etc.) /n • Can handle high-volume, repetitive work without dropping quality. This is execution, not strategy. /n • Good communication — you talk to courier ops, WH teams, brand teams, and sometimes customers daily /n • Sense of urgency.
Orders don’t wait. NDR windows are 4 hours. Escalated customers are already /n frustrated. /n /n Good to Have /n NDR/RTO processing experience. OMS platform familiarity. Escalations management exposure.
E-commerce business background.
📌 Operations Executive - Logistics (Mumbai)
🏢 Traya
📍 Mumbai