Operations & Customer Support Associate Hotel Value Mart (O-Karmica Wellness Pvt. Ltd.) Location: Gurugram| Full time | Work from office | Monday–Saturday About the role You'll be the first point of contact for our customers and the engine behind our daily operations. This is a hands-on, individual-contributor role that blends customer support with the coordination work that keeps orders moving. Ideal for someone organised, articulate, and comfortable owning problems end-to-end.

What you'll do Handle inbound customer calls, resolving product, order, and delivery queries from first contact to closure Own grievance resolution — de-escalate, investigate, and follow through until the customer is satisfied Manage day-to-day operational tasks: order tracking, coordination with logistics/warehouse, and internal follow-ups Maintain and update operational records, trackers,



and reports in Excel Flag recurring issues and surface patterns to the team so we fix root causes, not just symptoms Non-negotiables Fluent, professional English — spoken and written. This is a customer-facing role; clear communication is not optional. Professional-level Excel — formulas, lookups, pivot tables, clean reporting.

You'll be tested on this. What else you'll need Proven ability to manage day-to-day operational tasks independently and stay on top of details Confidence handling inbound calls and resolving customer queries and grievances end-to-end A calm, solutions-first temperament under pressure Nice to have Uses AI tools (ChatGPT, Claude, etc.) to solve problems faster and work smarter Prior experience in D2C, e-commerce, or a customer-facing ops role Familiarity with marketplace/seller platforms or helpdesk tools

📌 Operations & Customer Support Associate (Gurugram)
🏢 O Karmica Wellness
📍 Gurugram