HCLTech Hiring for US Healthcare Medical Billing Associate Manager & Senior Manager _ Chennai /n Location : Chennai /n Shift - US Shift /n Designation & Experience: /n Associate Manager- 8 to 13 Years /n Senior Manager - 13 to 17 Years /n RESPONSIBILITIES: /n /n

- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.

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- Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.

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- Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.

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- Ensure proper integration with operations for effective execution of end-to-end processes.

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- Maintain quality and efficiency measures within the team in accordance with service level agreements.

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- Provide coaching and feedback to direct reports to ensure satisfactory performance levels.

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- Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.

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- Identify and recommend operational and technological tools to improve efficiency.

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- Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.

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- Establish and maintain effective work procedures.

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- Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.

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- Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.

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- Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.

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- Review and ensure processes comply with internal policies and external regulations.

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- Address escalated issues regarding performance and quality.

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- Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.

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- Interface and coordinate with various stakeholders.

/n /n SKILLS AND COMPETENCIES /n /n

- Exceptional leadership skills, including the ability to manage through a shared vision and path to success

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- Ability to create, communicate and manage SLA metrics that support operational targets

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- Excellent problem solving skills and ability to use good judgment to make decisions

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- Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management

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- Exceptional verbal and written communication skills

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- Exceptional customer service abilities to handle difficult customers

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- Proficiency in Microsoft Office suite

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- Work effectively in a team environment

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- Robust time management and organizational skills

/n /n FORMAL EDUCATION AND EXPERIENCE /n /n

- Graduation in any stream

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- Healthcare AR calling experience preferred.

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- Looking for candidate with an immediate to 45-day notice period.

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- Candidates must have complete set of relieving/Experience letters from all previous employers

/n /n Interested candidates, kindly register below link HCLTech _ US Healthcare _Medical billing _AM/SM – Fill out form

📌 Opening for US Healthcare Medical Billing Associate Manager/Senior Manager _Chennai (Coimbatore)
🏢 HCLTech
📍 Coimbatore