Only Freshers can apply /n Location: Wadgaonsheri, Pune /n Shift Timings : Rotational Shifts and Week Offs /n Process - US Banking and ATM Operations /n /n Summary: /n /n Our Call Center Agents are dynamic individuals that work in a fast-paced workplace. Effective listening/clear communication are key to receive and process client service requests and updates, along with inputting all information into service software templates. /n As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage. /n /n Essential Duties and Responsibilities include the following- /n /n Accept and process emails/service requests/updates from clients or technicians via phone and/or email. /n Accurately document call information in database. /n Update customer with service status and call completion information. /n Solicit client/customer feedback to improve customer service. /n Troubleshoot a variety of service tickets to determine best resolution for issues and client requests.



/n Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis. /n Assist Field Service Technicians with service tickets or other various workload issues. /n Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging). /n Communicate essential information to co-workers and other departments. /n Coordinate with Field Service to provide timely updates to clients on open service calls. /n Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients. /n Stay current with emails, procedural updates, and call handling documentation. /n /n Education: /n /n

- Excellent communication skills

/n

- High school diploma or equivalent

/n

- Proficient in Microsoft applications: Windows, Word, Outlook, Excel

/n /n /n Regards, /n HR Team

📌 Opening for Fresher - Call Centre Agent/CSR (Nagpur)
🏢 Advait Techserve
📍 Nagpur