- Security Device Management for global enterprise large scale customer
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- Manage team of Security Engineers
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- Handle Incident, Problem and Change Management as per ITIL framework
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- Handle technical escalations
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- Manage ticket queue, participate in Severity 1 and Severity 2 tickets
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- Create Service Improvement Program
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- Create and Present Root Cause Report for security incident
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- Act as point of contact for large clients
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- Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
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- Lead Patch Management process on all Security devices
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- Act as lead for Security Incidents and owner for investigation as well as follow-up actions
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- Build and present weekly/ monthly/ quarterly performance reports and measurement metrics
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- Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
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- Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
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- Mentor and conduct training programs
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- Create and present annual evaluations, performance development plans and KRAs
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- Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
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- TRAINING AND CERTIFICATION
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- PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH
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- EXPERIENCE
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- Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment
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- EDUCATION
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- Bachelor in Engineering - Computers/Electronics/Communication or related field
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- Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience