Job Role: NKAM (Insurance, BFSI, FinTech) /n Location: Mumbai /n /n Job Overview /n The National Key Account Manager will manage and grow strategic partnerships for DocOnline across Insurance, NBFCs, MFIs, and FinTechs. /n /n The role focuses on driving adoption, retention, and revenue growth for DocOnline’s healthcare offerings (OPD, teleconsultation, wellness programs) within existing partner accounts, while ensuring seamless execution and high client satisfaction. /n /n Key Responsibilities /n /n 1.

Account

Ownership & Relationship Management /n /n

- Own end-to-end relationships with key partners (Insurance, BFSI, FinTech).

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- Build robust connects with stakeholders across Product, Partnerships, and CXO levels.

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- Act as the single point of contact for all account-related communication.

/n /n 2. Growth & Revenue Expansion /n /n

- Drive upsell/cross-sell of DocOnline’s healthcare solutions.

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- Identify opportunities to expand coverage, user base, and product adoption.

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- Deliver on revenue targets for assigned accounts.

/n /n 3.

Client

Engagement & Performance Management /n /n

- Ensure smooth onboarding and implementation of healthcare programs.

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- Track utilization, engagement,



and partner-level KPIs.

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- Conduct regular business reviews (MBRs/QBRs) with actionable insights.

/n /n 4. Cross-functional Coordination /n /n

- Work closely with Product, Medical, Ops, and CX teams to deliver partner success.

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- Resolve escalations and ensure SLA adherence.

/n /n 5.

Strategic Account

Planning /n /n

- Build account plans focused on growth, retention, and long-term value.

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- Provide market and client insights to improve offerings and positioning.

/n /n /n Key Requirements /n Experience: /n /n

- 10+ years in Key Account Management / Client Success in Insurance or BFSI .

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- Experience managing enterprise partnerships.

/n /n Skills: /n /n

- Strong stakeholder management and communication skills.

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- Understanding of healthcare/insurance products and ecosystem.

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- Data-driven approach to account growth and engagement.

/n /n Education: /n /n

- Graduate (MBA preferred).

/n /n Other Attributes /n /n

- High ownership and customer-first mindset.

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- Proactive, structured, and execution-focused.

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📌 National Key Account Manager (Mumbai)
🏢 DocOnline
📍 Mumbai