PRINCIPAL RESPONSIBLITIES:

nEducation Required:

nBachelor's degree in a relevant field such as marketing, advertising, communications, or business administration. A master's degree or certification in project management may be preferred.

nExperience in Tools and Technology:

nProficiency in project management tools such as Asana, Trello, or Jira.

nExperience with creative software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).

nFamiliarity with digital marketing tools and platforms, such as Google Analytics, social media management tools, and email marketing software.

nEssential Hiring Skills:

nStrong project management skills with the ability to plan, execute, and oversee multiple creative projects simultaneously.

nExcellent communication and interpersonal skills to effectively collaborate with cross-functional teams and clients.

nBudget management and resource allocation expertise to ensure projects are delivered within financial constraints.

nLeadership and team management abilities to motivate and guide creative professionals to achieve project goals.

nGood-to-Have Skills:

nKnowledge of design principles and creative processes to provide informed feedback and guidance to the creative team.

nExperience in agile project management methodologies to adapt to changing project requirements and priorities.

nUnderstanding of copyright and intellectual property laws to ensure compliance with creative work.

nResponsibilities:

nDelivery Management & SLA Adherence: Own end-to-end delivery, ensuring consistent achievement of SLA commitments through strong governance, operational discipline, and focus on timely, high-quality outcomes.

nOwn integrated delivery across Marketing, Ecommerce,



and Creative Services

nManage interdependencies between teams (Creative → Marketing → Ecom workflows)

nEnsure seamless handoffs and end-to-end execution

nProject Planning: Develop project plans, timelines, and budgets for creative projects.

nTeam Management: Lead and manage a team of creative professionals to ensure projects are completed on time and within budget.

nStakeholder & Client Management:

nAct as the primary interface for clients and key stakeholders, driving alignment, managing expectations, enabling transparent communication, and ensuring timely decision-making.

nLead governance calls (WBR, MBR)

nManage escalations and proactive client communication

nEnsure alignment on priorities and delivery expectations

nResource Allocation: Allocate resources to ensure projects are executed efficiently and effectively.

nQuality Control: Ensure that all creative work meets the company's standards for quality, creativity, and brand consistency.

nRisk Management: Identify potential risks and issues that may impact project delivery and develop strategies to mitigate them.

nCollaboration: Work closely with other departments to align creative projects with overall business objectives.

nReporting and Analysis: Track project performance, analyze results, and provide regular reports to management on project status,



budget utilization, and key performance indicators.

nSLA & KPI Governance:

nDefine and track KPIs (volume, quality %, timeliness %, productivity)

nPublish daily/weekly/monthly performance reports

nDrive SLA adherence and continuous improvement

nCommercial & Utilization Management:

nMonitor effort vs billable utilization

nEnsure alignment with billing constructs (capped hours / productivity targets)

nIdentify and flag risks impacting revenue or delivery efficiency

nTransformation & Process Improvement:

nIdentify opportunities for automation and process improvement

nDrive productivity improvements and reduce manual effort

nWork with transformation teams to implement solutions

nCRITICAL SKILLS REQUIRED:

n- Experience in managing teams to the size of 100 - 150

n- Must Have Skills: Knowledge Adobe InDesign, Marketing catalog, Data Analyst skills with Advance Excel, Macros, Retail Industry/Catelog - Fashion experience

n- Content Management , JIRA ticket management, Backend Website management

n- Six Sigma/Green Belt Certification - required

n- Excellent Communication skills verbal & written

n- Experience managing multi-track delivery (Marketing, Ecommerce, Creative)

n- Strong data-driven decision-making and reporting skills (Excel, dashboards)

n- Strong governance and stakeholder management capability

nCANDIDATE SPECIFICATION:

n- 8+ years of service delivery experience

n- 5+ years of team handling experience

n- Strong decision making skills

n- Solid analytical skills

n- Flexibility to work in US shifts

n- Ability to work under pressure

n- Ability to handle varied products and clients

📌 Marketing Lead (Bengaluru)
🏢 Zensciences
📍 Bengaluru