Manager – Customer Excellence | Operations & OHC Management /n /n Locations: Hyderabad /n Employment Type: Full time /n Experience Required: 6–8 Years /n /n About GigaCare /n At GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is simple — to make healthcare more accessible, efficient, and impactful for businesses and their people. /n /n About the Role /n We are looking for a highly driven Manage – Customer Excellence to oversee operations across multiple Onsite Health Clinics (OHCs) and lead cross-functional teams.

This role is ideal for professionals with experience in operations management, stakeholder engagement, service delivery, and people leadership. You will play a critical role in ensuring seamless clinic operations, maintaining client satisfaction, and driving operational excellence across locations. /n /n Key Responsibilities /n /n

- Manage end-to-end operations across multiple health centres and client locations

/n

- Lead and mentor multidisciplinary teams including Doctors, Nurses, and Administrative Staff

/n

- Ensure consistent service delivery and operational governance across sites

/n

- Monitor and achieve client-specific KPIs, SLAs, and business performance metrics

/n

- Drive workforce planning including hiring, onboarding, training,



and performance management

/n

- Track daily operations including attendance, scheduling, compliance, and workflow management

/n

- Identify operational gaps and implement process improvement initiatives

/n

- Conduct regular team reviews, coaching sessions, and performance discussions

/n

- Build strong client relationships and act as the primary operational point of contact

/n

- Prepare and present periodic business and operational performance reports

/n /n /n Requirements /n /n

- Master’s degree or equivalent relevant experience

/n

- 6–8 years of experience in operations, customer success, account management, healthcare operations, or client-facing roles

/n

- Strong leadership and people management capabilities

/n

- Excellent communication and stakeholder management skills

/n

- Ability to manage multiple locations and teams simultaneously

/n

- Experience in Healthcare, Occupational Health Centres (OHC), Clinics, Employee Health, or Healthcare Operations will be an added advantage

/n /n /n Preferred Skills /n /n

- Operations Management

/n

- Team Leadership

/n

- Client Relationship Management

/n

- Performance Management

/n

- Service Excellence

/n

- Process Improvement

/n

- Workforce Planning

/n

- Healthcare Operations

/n /n /n If you are passionate about building scalable healthcare operations and delivering exceptional client experiences, we’d love to hear from you.

📌 Manager - Customer Excellence (Hyderabad)
🏢 GigaCare
📍 Hyderabad