Key Responsibilities

- Resolve customer issues via telephone, email, or remote sessions, ensuring timely and effective solutions.

- Reproduce customer issues in-house and provide timely responses and updates.

- Perform regular follow-ups with customers, providing recommendations, updates, and action plans.

- Identify and escalate complex issues to vendors according to Standard Operating Procedures.

- Leverage internal knowledge and resources to provide effective solutions to customer problems.

- Collaborate with CoE/HW teams to diagnose and isolate causes of complex technical issues.

- Maintain high-quality case documentation and adhere to SLA timeframes and operational metrics.

- Lead technical escalations and manage complex or cross-technology incidents independently.

Overview

- The Linux Support Specialist will join a leading IT services company, a forward-thinking IT services organization focused on leveraging technology to drive digital transformation for its clients.

- Based in Bangalore, this role requires a seasoned professional with 9-12 years of experience at Level 5, responsible for ensuring and advising on complex IT issues.

- The specialist will play a crucial role in addressing IT complexities and delivering rapid technology solutions to meet market opportunities.

- This position involves collaborating with diverse teams to transform insights into innovative solutions, redefining the future of IT services.

- As a Linux Support Specialist, you will be instrumental in resolving customer issues through various communication channels,



ensuring high customer satisfaction and operational excellence.

- You will work closely with cross-functional teams to understand and mitigate complex technical issues, leveraging both internal and external resources.

- This role demands a proactive approach to problem management and a commitment to maintaining high standards in technical support.

- The ideal candidate will have a strong background in Linux administration, networking, and SAN technologies, coupled with excellent communication skills to deliver quality service and support.

- By joining our team, you will have the opportunity to lead technical escalations, participate in change management activities, and engage in proactive problem management to enhance service delivery.

- Your expertise will contribute to maintaining accurate configuration management databases and ensuring compliance with patch and security policies.

- This role offers the chance to be part of a agile team that is committed to driving innovation and excellence in IT service management.

Requirements

- Bachelor’s degree in Engineering or equivalent.

- Minimum 5 years of experience in an enterprise technical support environment.

- Relevant certifications such as CCNA or RHCE are advantageous.

- Strong knowledge in installing, configuring, and troubleshooting all flavors of Linux.

- Experience with networking issues, cluster services, and SAN technologies.

- Proficient in disaster recovery planning and conducting DR tests.

- Excellent written and verbal communication skills, with a commitment to high-quality support.

📌 Linux Support Specialist (Bengaluru)
🏢 Net Connect
📍 Bengaluru