Key Accounts Manager E-commerce & Quick Commerce

Crossword Bookstores Ltd.

Location: Pune | Department: E-commerce | Type: Full-Time

ABOUT THE ROLE

We are looking for a Key Accounts Manager - E-commerce & Quick Commerce who will manage and grow Crossword's business across e-commerce and quick commerce channels.

The role will be responsible for managing key platform relationships, driving revenue and profitability, ensuring catalogue and inventory availability, executing platform campaigns, and identifying opportunities to strengthen Crossword's digital presence across channels such as Amazon, Flipkart, Zepto, Swiggy Instamart, and other relevant platforms.

The ideal candidate should be commercially driven, data-oriented, and comfortable managing external platform relationships while coordinating closely with internal teams across buying, supply chain, marketing, catalogue, and finance.

RESPONSIBILITIES

Key Account & Platform Management

- Own day-to-day relationships with key e-commerce and quick commerce platforms.
- Manage platform account managers and drive business plans, targets, visibility, and commercial outcomes.
- Negotiate platform commercials, promotions, visibility opportunities, and business terms.
- Conduct regular business reviews with platform partners and track performance against agreed targets.
- Identify opportunities to improve Crossword's share, visibility, and revenue across key accounts.

Revenue & Business Growth

- Drive revenue, margin, and profitability across assigned e-commerce and quick commerce accounts.
- Prepare monthly and quarterly account-level growth plans aligned with overall business objectives.
- Track key metrics including GMV, net sales, AOV, margins, conversion, fill rate, cancellations, and contribution.
- Identify growth opportunities through assortment expansion, pricing, promotions, visibility, and improved availability.
- Analyse account performance and develop corrective action plans where required.

E-commerce & Quick Commerce Operations

- Manage Crossword's presence across Amazon, Flipkart, Zepto, Swiggy Instamart, and other relevant platforms.
- Ensure catalogue, pricing, content, inventory,



and product availability are accurate across platforms.
- Coordinate with supply chain and warehouse teams to maintain optimal inventory and fulfilment levels.
- Monitor operational KPIs including fill rate, cancellations, stock-outs, order fulfilment, and customer ratings.
- Work with platform teams to resolve operational and commercial issues.

Catalogue & Content Management

- Ensure accurate and timely onboarding of new products across e-commerce and quick commerce platforms.
- Coordinate product titles, descriptions, images, attributes, pricing, availability, and promotional content.
- Identify catalogue gaps and opportunities to improve discoverability and conversion.
- Work closely with internal catalogue and merchandising teams to maintain content quality.

Promotions & Visibility

- Plan and execute platform-specific promotions, campaigns, offers, and visibility initiatives.
- Coordinate with platform account managers for banners, sponsored placements, brand stores, category visibility, and other promotional opportunities.
- Evaluate campaign performance and ROI.
- Align platform campaigns with new releases, bestselling books, gifting periods, festivals, and seasonal opportunities.

Merchandising & Assortment

- Analyse platform-level sales and customer trends to identify high-potential categories and products.
- Recommend assortment expansion, delisting, pricing, and promotional strategies.
- Work closely with buying and supply chain teams to ensure availability of priority products.
- Develop platform-specific assortment strategies based on customer demand and performance.

Data Analytics & Reporting

- Track and analyse account-level sales, margins, inventory, campaign performance, and operational KPIs.
- Prepare regular dashboards and business reviews for management.




- Use platform analytics and internal reports to identify trends and growth opportunities.
- Translate data into actionable recommendations for revenue and profitability improvement.

Cross-functional Coordination

- Work closely with Buying, Supply Chain, Marketing, Catalogue, Finance, Technology, and Customer Service teams.
- Ensure smooth execution of platform launches, promotions, inventory planning, and operational initiatives.
- Coordinate internally to resolve account-level issues and ensure timely closure.
- Build strong processes for managing multiple digital channels efficiently.

KEY SKILLS & EXPERIENCE

- 4-9 years of experience in e-commerce, key account management, marketplace management, or quick commerce.
- Hands-on experience managing platforms such as Amazon, Flipkart, Zepto, Swiggy Instamart, or equivalent platforms.
- Strong understanding of marketplace and quick commerce business models.
- Demonstrated experience in revenue growth, account management, and commercial negotiations.
- Strong analytical skills with the ability to interpret sales, margin, inventory, and campaign data.
- Experience managing platform promotions, visibility, and performance campaigns.
- Good understanding of catalogue management, inventory availability, pricing, and fulfilment.
- Strong stakeholder and relationship management skills.
- Experience in retail, FMCG, books, consumer products, or e-commerce is preferred.

WHAT WE'RE LOOKING FOR

- Ability to manage, mentor, and drive a team towards revenue and business targets.
- A commercially driven professional with robust key account ownership.
- Someone who can independently manage platform relationships and drive business outcomes.
- Strong negotiation and stakeholder management skills.
- Data-driven approach with a focus on revenue, margins, and profitability.
- Ability to connect platform performance with catalogue, inventory, pricing, and promotional levers.
- Comfortable working in a fast-paced environment with multiple internal and external stakeholders.
- Strong execution orientation with the ability to convert business plans into measurable results.

📌 Key Accounts Manager (eCommerce & Quick Commerce) (Pune)
🏢 CROSSWORD BOOKSTORES
📍 Pune