Responsibilities: /n The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions. /n Key Responsibilities /n 1.

Account

Management & Relationship Building /n /n

- Own and manage a portfolio of strategic/key enterprise accounts

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- Build solid relationships with CXOs, decision-makers, and influencers

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- Act as the primary point of contact for all client interactions

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- Drive customer satisfaction and retention

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Revenue

Growth & Business Development /n /n

- Achieve revenue, margin, and growth targets

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- Identify opportunities for:

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- Upselling

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- Cross-selling

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- New business within existing accounts

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- Develop and execute account growth strategies

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Strategic Account

Planning /n /n

- Create account plans including:

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- Business objectives

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- Stakeholder mapping

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- Opportunity pipeline

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- Align internal teams to deliver on account strategy

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Solution

Selling /n /n

- Understand customer pain points and business challenges

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- Position company offerings as value-driven solutions

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- Lead proposals, negotiations, and deal closures

/n /n 5. Cross-Functional Coordination /n /n

- Collaborate with:

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- Pre-sales

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- Delivery / operations

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- Product / engineering

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- Ensure smooth project execution and delivery

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Customer

Success & Retention /n /n

- Ensure successful onboarding and adoption

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- Monitor customer health and satisfaction (CSAT/NPS)

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- Handle escalations and ensure timely resolution

/n /n 7. Governance & Reporting /n /n

- Conduct regular business reviews

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- Track:

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- Pipeline

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- Revenue forecasts

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- Account performance metrics

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- Maintain accurate CRM records

/n /n Key Skills & Competencies /n /n

- Strong enterprise sales & account management experience

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- Excellent stakeholder management & communication skills

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- Proven ability to close large deals

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- Strategic thinking and problem-solving

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- Negotiation and commercial acumen

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- Ability to manage complex, multi-location accounts

/n /n Experience & Qualifications /n /n

- 5 –12 years of experience in:

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- Key account management / enterprise sales

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- Experience in B2B / SaaS / manufacturing / technology solutions preferred

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- MBA or equivalent (preferred but not mandatory)

/n /n KPIs / Success Metrics /n /n

- Revenue growth from key accounts

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- Account retention rate

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- Pipeline coverage (e.g., 3–4X)

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- Customer satisfaction (CSAT/NPS)

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- Deal closure rate

/n /n Please share resumes with [email protected]

📌 Key Account Manager (Chennai; Bangalore) (Madurai)
🏢 A factory automation company (Funded Startup)
📍 Madurai