Basic Function The role is responsible for achieving sales target for export sales function. Coordinating with internal departments to ensure timely delivery of finished good also forms a major part of this role. Adherence to country rules and regulations and timely claiming of export incentives forms an important part of the role.
KEYPERFORMANCE AREAS
- Adherence to Turn around time (TAT)
- Sales Target and Sales Revenue budget
- Timely Collections
- Customer Complaints resolution
KEY ACTIVITIES & RESPONSIBILITIES
Operational
- Responsible to provide support to Export sales incharge in dealing all business accounts catering to particular region
- Connecting with the clients to understand their requirements and analyse client potential
- Ensure timely collection of payment from the customers, with minimal outstanding
- Escalate issues in payment, discrepancies and default in payment dates to seniors
- Ensure adherence to country specific regulations and legislations in consultation with the EXIM and Documentation team
- Conduct Market Study, Prospecting, Tracking Competitor activities, business initiation and development
Coordination with other internal team
- Provide necessary information to sales support and sales coordinator related to layout , pdf approval, IMO and costing MID creation
- Coordinate with PDD/ Pre - Press,
SCM and Manufacturing team in case of new design and development
- Provide the costing team with customer requirement details and communicate the cost estimate with the team lead
- Follow up with dispatch team and customer for finished goods clearance
- Coordinate with the EXIM function for appropriate documentation of all necessary clearances
- Ensure speedy processing & settlement of claims for shortage, overage and transit loss materials
Customer Management
- Connect with customers on a regular basis, engage on continuous basis and get insights on current product requirements
- Provide timely commercial and technical responses to customer inquiries
- In case of any issues related to quality or rejections, coordinate with the quality team and ensure that the customer issue is resolved
- Coordinate with quality team in case of any grievances related to quality
Market Intelligence
- Monitor market conditions, product innovations, and competitors' products, prices, and sales and provide timely market intelligence reports for the assigned international region
- Understanding competition presence by meeting key market influencers and stake holders
- Visit new markets to understand market potential and identify potential customers Keep abreast of all product and services provided by the company
- Keep abreast of new sales techniques and processes
MIS & Reporting
- Ensure timely updates of customer and order information on SAP system
- Prepare regular reports on sales performance and provide the same to Export Head
📌 International Business Development Executive (Mumbai)
🏢 Parksons Packaging
📍 Mumbai
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