Role Summary

Arni Medica is looking for an energetic, target-oriented Inside Sales Executive to respond promptly to enquiries generated through Instagram, Facebook, WhatsApp, website forms, telephone calls, referrals, distributors, hospitals, and tender sources.

The role is responsible for converting enquiries into qualified leads, quotations, customer meetings, orders, and repeat business. The person will maintain disciplined lead and chance tracking in Zoho CRM and support domestic and initial export sales coordination for HDBT sets, IV infusion sets, IV cannulas, catheters, and other sterile disposable medical products.

Key Responsibilities

Lead Management and Sales Conversion

- Respond promptly to inbound enquiries from Instagram, Facebook, WhatsApp, website forms, telephone calls, referrals, distributors, hospital customers, and marketing campaigns.
- Call prospective distributors, hospitals, dialysis centres, nursing homes, clinics, medical suppliers, government institutions, and institutional buyers to understand requirements.
- Qualify each enquiry based on product requirement, buyer type, location, estimated quantity, purchasing timeline, decision-maker, budget/price expectation, and next action.
- Create, update, and maintain all leads, calls, meetings, follow-ups, quotations, opportunities, and closure reasons in Zoho CRM.
- Ensure no qualified lead remains without a scheduled next follow-up or documented status.
- Schedule product discussions, virtual meetings, sample requests, distributor meetings, and meetings for the BDM or management team where needed.
- Prepare and send quotations using approved pricing, MOQ, payment terms, and delivery timelines.
- Follow up systematically until the opportunity is converted, placed on hold, or closed with a documented reason.
- Support payment follow-up and relationship management after order placement.

Product and Customer Coordination

- Handle enquiries for Hemodialysis Blood Tubing Sets (HDBT), IV Infusion Sets, IV Cannulas, catheters, and other sterile disposable medical products.
- Identify whether each enquiry is from a hospital, dialysis centre, nursing home, clinic, medical distributor, surgical/medical supplier, government institution, tender participant, or end-user procurement team.
- Record product-specific requirements, including configuration, expected consumption, expected order quantity, product type, hospital/ward/dialysis-centre requirement, packaging expectation, and delivery timeline.
- Coordinate approved catalogues, technical data sheets, samples, quotations, and product-compliance documents with the relevant internal teams.




- Identify cross-selling opportunities across the portfolio; for example, assess IV-set customers for IV cannula, catheter, and other disposable-product requirements.
- Coordinate with production, dispatch, finance, quality, and management for sample availability, order status, delivery updates, invoicing, payment follow-up, and customer communication.
- Collect market feedback on pricing, competitors, customer requirements, product demand, distributor availability, and purchase cycles.
- Escalate product complaints, quality concerns, technical questions, and delivery issues through the approved internal process. Do not make unapproved technical, quality, regulatory, pricing, or delivery commitments.

Institutional and Tender Coordination

- Monitor tender opportunities daily through GeM, CPPP, state government e-procurement portals, government-healthcare portals, TenderTiger, and other approved tender-alert platforms.
- Maintain a centralized tender tracker in Zoho CRM and/or Excel showing tender reference number, buyer, state, product, estimated value, due date, eligibility, EMD/security requirement, status, owner, and next action.
- Download and review tender documents, technical specifications, eligibility criteria, commercial terms, delivery requirements, required registrations/certificates, and submission deadlines.
- Prepare an initial tender-summary sheet and submit it internally for bid/no-bid review.
- Coordinate collection of tender documents from QA/RA, production, finance, logistics, management, and authorized signatories.
- Compile technical bids, commercial bids, declarations, compliance statements, product catalogues, certificates, price schedules, BOQs, and supporting documents in the required tender format.
- Support approved product catalogue listing and offer management on GeM.
- Submit tender documents through GeM and other portals within the stipulated timeline after obtaining internal approvals.
- Track corrigenda, technical queries, pre-bid meetings, clarification requests, reverse-auction dates, award notices, purchase orders, and post-award requirements.
- Coordinate tender-related communication and ensure all documents, approvals, submissions, and final outcomes are recorded accurately.
- Support order execution,



delivery coordination, invoicing, and payment follow-up for awarded institutional and government orders.

Required Skills

- Strong spoken and written English. Hindi and Telugu are preferred.
- Excellent calling, follow-up, negotiation, and customer-handling skills.
- Experience in inside sales, telesales, B2B sales, hospital sales, pharma sales, medical devices, diagnostics, distributor sales, or healthcare sales.
- Hands-on experience with a CRM; Zoho CRM experience is strongly preferred.
- Ability to manage a high volume of leads while maintaining accurate CRM records and timely follow-up.
- Comfortable with MS Excel, email, WhatsApp Business, social-media lead handling, quotations, and sales trackers.
- Ability to read tender documents, maintain tender trackers, compile bid documentation, and work accurately under strict deadlines.
- Strong attention to detail; missed documents, signatures, certificates, or deadlines may disqualify a bid.
- Self-driven, target-oriented, organized, and willing to learn technical product information.
- Willingness to travel locally or within India occasionally for customer, distributor, tender, or exhibition meetings, if required.

Preferred Candidate Profile

- Experience selling IV sets, infusion therapy products, IV cannulas, catheters, dialysis consumables, surgical disposables, hospital consumables, critical-care consumables, or other medical disposables.
- Familiarity with hospital procurement, distributor networks, nursing/clinical requirements, institutional medical-supply sales, or dialysis-centre operations.
- Experience with GeM, CPPP, state e-tender portals, TenderTiger, government tenders, or hospital tender documentation is an advantage.
- Experience in a startup, manufacturer, or high-growth business where multiple responsibilities are handled independently.

Key Performance Indicators

- Lead response time and number of leads contacted and qualified.
- Zoho CRM completeness, follow-up compliance, and pipeline accuracy.
- Quotations issued and quotation-to-order conversion rate.
- Monthly sales revenue, repeat orders, and collections follow-up.
- Customer and distributor meetings created for the BDM/management team.
- Number of relevant tenders identified, evaluated, and supported.
- On-time, complete, and accurate tender submissions.
- Tender-to-order conversion and awarded-order coordination.
- Customer response quality and quotation turnaround time.

Experience 15 years

Education

Any graduate. B.Pharm, B.Sc., MBA, Life Sciences, Biomedical, Healthcare, or related background preferred.

📌 Inside Sales Executive ( Medical Disposables HDBT & IV Sets) (Hyderabad)
🏢 Arni Medica
📍 Hyderabad