WHO ARE WE?

CONNECTING PEOPLE AND WORK

TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients.

The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including-- construction, energy, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a database of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

ROLE

This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.

ESSENTIAL DUTIES & RESPONSIBILITIES

- Provide technical assistance and support for incoming queries/calls and issues related to computer systems and software
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed,



unresolved problems to a higher level of support
- Provide essential online security advice and support
- Managing one or more customer service
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
- Receives and handles requests for service, following agreed procedures
- Promptly allocates calls as appropriate
- Logs incidents and service requests and maintains relevant records
- Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- During change, acts systematically to respond today by day operational needs and react to them, avoiding 5 service disruptions and maintaining coherence to (SLA) and information security requirements
- Type at least 45 WPM
- Proficient in basic troubleshooting
- Positive grasp of Current Operating System functionality
- Proficient with Microsoft products

SKILLS and QUALIFICATIONS:

- Excellent Communication & Customer handling Skills
- ITIL process knowledge
- Well versed with Service Now ticketing tool
- Willing to learn
- Adhere to TB ITSD guidelines
- Good hands-on Hardware Troubleshooting-Printers, phones, network, desktop setups, etc.
- 1 Years of experience in the similar role

📌 Infrastructure & Hardware Specialist I (Gurugram)
🏢 TrueBlue India
📍 Gurugram