- 1+ years documented experience as Quality Analyst is required.
- Experience into Domestic Process & Customer service background is mandatory.
- Hands on experience into 7QC is Preferred.
- Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
- Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
- Coordinate for calibration sessions and adherence towards enhancing calibrated process.
Shifts: Fixed shifts/Sat & Sun fixed off. Notice period: Immediate Joiner to 15 days preferred.