Resident Manager (RM) – Gurgaon

nRole Overview

nWe are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings robust exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.

nKey Responsibilities

nResident Experience & Service Excellence

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- Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.
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- Handle resident queries, concerns, and escalations with professionalism and efficiency.
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nProperty Oversight

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- Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.
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- Coordinate with relevant teams to maintain service quality and resident satisfaction.
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nRevenue & Occupancy Focus

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- Support occupancy growth through retention, relationship management, and upselling initiatives.
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- Contribute to revenue targets through resident engagement and service excellence.
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nFinancial Accountability

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- Monitor cost efficiency and support profitability goals at the property level.
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nTeam Collaboration

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- Work closely with internal teams and stakeholders to ensure seamless service delivery.
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nCompliance & Standards

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- Ensure adherence to company policies, safety guidelines, and regulatory requirements.
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nProblem Solving & Continuous Improvement

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- Resolve escalations with a customer-first approach.
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- Identify opportunities to enhance service delivery and resident experience.
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nMandatory Eligibility Criteria

nEducational Qualification:

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- Bachelor's degree in Hotel Management / Hospitality Management (IHM graduates preferred)
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nExperience:

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- Minimum 2+ years of experience in a five-star hotel
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- Exposure to guest relations, front office, or luxury hospitality service roles
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nPreferred Skill Set

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- Excellent communication and interpersonal skills
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- Strong customer-centric mindset
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- Professional personality with confidence and ownership
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- Ability to multitask and manage high-expectation residents
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nApplication Details

nInterested candidates can share their updated resume at [email protected] with the subject line: Application for Resident Manager | Gurgaon

📌 Guest Relations Manager (Gurugram)
🏢 Housr
📍 Gurugram