Job details:

Job Title: Google Workspace Administrator / Operations Engineer

Location: Pune

Work Mode: Hybrid 3 Days from Office

Contract: 12 Months, Extendable

Shift: 9:30 AM 6:30 PM

Role Overview

We are looking for a Google Workspace Administrator / Operations Engineer with strong hands-on experience in administering and supporting enterprise collaboration environments.

The role will primarily focus on Google Workspace administration, Gmail, Google Calendar, security, user and access management, troubleshooting, and migration activities. The candidate will work with enterprise users and stakeholders to resolve collaboration-platform issues, maintain secure and reliable Workspace services, and support transformation/migration initiatives.

The role will also involve interaction with Microsoft 365, Microsoft Teams, automation technologies, and modern AI/automation tools such as Microsoft Copilot.

The ideal candidate should be comfortable working in an enterprise operations environment, handling incidents and service requests, troubleshooting complex issues, and supporting users across collaboration platforms.

Key Responsibilities

Google Workspace Administration

- Administer and support Google Workspace / Google Admin Console in an enterprise environment.
- Manage users, groups, organizational units, roles, permissions and administrative policies.
- Perform user provisioning, de-provisioning and access changes.
- Configure and troubleshoot Google Workspace services and policies.
- Manage administrative settings based on business and security requirements.
- Monitor Workspace service health and investigate reported issues.

Gmail Administration

- Administer and troubleshoot Gmail for enterprise users.
- Troubleshoot mail delivery, routing, forwarding, spam and authentication-related issues.
- Configure and support Gmail policies and organizational settings.
- Investigate email delivery failures and related incidents.
- Support email security and compliance requirements.
- Work with relevant email authentication and security mechanisms such as SPF, DKIM and DMARC.

Google Calendar Administration

- Administer enterprise Google Calendar configurations.
- Manage calendar permissions, sharing and access policies.




- Support room/resource calendars and scheduling-related issues.
- Troubleshoot calendar access, sharing, synchronization and invitation issues.
- Assist users and business teams with complex calendar-related problems.

Google Workspace Security

- Support Google Workspace security architecture and administration.
- Configure and troubleshoot authentication and access controls.
- Support MFA/2-Step Verification, security policies, access controls and administrative roles.
- Investigate security alerts and suspicious activity where required.
- Support secure user lifecycle and access management.
- Work with security/identity teams on Workspace-related security issues.

Google Workspace Migration

- Participate in or independently support Google Workspace migration projects.
- Assist with migration planning, configuration, execution and validation.
- Support migration of users, mailboxes, calendars and collaboration data.
- Troubleshoot migration failures and data synchronization issues.
- Perform post-migration validation and user support.
- Coordinate with technical teams and business stakeholders during migration activities.

Microsoft 365 & Teams

- Provide administration/support for Microsoft 365 environments.
- Troubleshoot Microsoft Teams-related user and collaboration issues.
- Work in environments where Google Workspace and Microsoft 365 coexist.
- Coordinate with Microsoft 365 administrators where issues span multiple platforms.
- Coordinate with Microsoft 365 administrators where issues span multiple platforms.

Automation & Operations

- Identify repetitive administrative tasks that can be automated.
- Use automation technologies such as PowerShell, Google Apps Script, REST APIs or similar tools where applicable.
- Develop or maintain scripts/workflows to improve operational efficiency.
- Support automation of user administration, reporting,



troubleshooting or operational activities.

Enterprise Support & Operations

- Handle incidents, service requests and operational issues related to collaboration platforms.
- Perform root-cause analysis for recurring issues.
- Maintain documentation, knowledge articles and operational procedures.
- Work with internal teams and stakeholders to resolve complex issues.
- Escalate critical incidents appropriately and follow established ITSM processes.
- Maintain SLA-driven support and provide timely communication to stakeholders.

Required Technical Skills

- Strong hands-on experience with Google Workspace Administration
- Strong knowledge of Google Admin Console
- Hands-on experience with Gmail administration
- Hands-on experience with Google Calendar administration
- Experience with Google Workspace security and access management
- Experience with Google Workspace migration projects
- Enterprise user/application support experience
- Working knowledge of Microsoft 365
- Working knowledge of Microsoft Teams
- Exposure to automation/scripting

Good to Have

- Microsoft Copilot exposure
- Google Apps Script
- PowerShell
- Google Workspace APIs / REST APIs
- Identity and access management concepts
- SPF, DKIM and DMARC
- SSO/SAML concepts
- Enterprise migration experience
- ITIL/ITSM experience
- Incident and problem management experience

Candidate Profile The ideal candidate is someone who has worked as a:

- Google Workspace Administrator
- Google Workspace Admin
- G Suite Administrator
- Collaboration Administrator
- Google Workspace Operations Engineer
- Collaboration Operations Engineer
- Enterprise Collaboration Support Engineer

Candidates should have genuine hands-on Google Workspace administration experience, rather than simply using Google Workspace as an end user. Key Success Factors The successful candidate should demonstrate:

- Strong Google Workspace troubleshooting skills
- Good understanding of Gmail and Calendar administration
- Ability to manage enterprise users and access
- Understanding of Workspace security
- Practical migration experience
- Robust problem-solving and incident-management skills
- Ability to work with both technical and business stakeholders

📌 Google Workspace Administrator (Pune)
🏢 Align Knowledge Centre
📍 Pune