We Are Hiring! L1 – Telecom Support Service Engineer (Genesys)

Location: Mumbai (Work from Office)

Experience: 2–3 Years

Skill Set: Genesys Cloud, Network (Voice) Management

Key Responsibilities:

End user profile creation, CUCM access & password reset

Request fulfillment management

Monitoring PRI/SIP for service providers

Handling L1 support on Genesys Cloud Contact Centre

Basic configuration on Genesys SBC, Audiocodes & VOCA module (user creation/changes, call flow routing, admin tasks)

Logging IT incidents, service requests & events via service desk tool

Ticket categorization based on severity & impact

Coordinating with OEM for L2/L3 escalations

Tracking tickets to closure and ensuring timely updates

Communicating incident status to stakeholders

Interested candidates can share their CV at: [email protected]

Job Type: Full time

Pay: ₹300,000.00 - ₹700,000.00 per year

Experience

- Genesys cloud : 2 years (Required)

Work Location: In person

📌 Genesys Cloud Support(Mumbai)
🏢 Resolink Technologies Private
📍 Mumbai