We are looking for an experienced General Manager CRM to lead customer relationship management operations, ensure timely resolution of customer queries, and coordinate effectively with internal and cross-functional departments. The ideal candidate should have strong knowledge of real estate processes, customer lifecycle management, documentation, possession, NOC, and regulatory requirements.

Role & responsibilities

- Handle customer requests related to demand, payment plans, time extensions, correspondence details, updated demands, cancellations, payment updates, and interest clearance for NOC.
- Guide customers on processes and ensure timely communication regarding updates related to their purchases.
- Coordinate with the Legal Department for documentation and name-change requests in existing allotments.
- Follow up with backend and respective departments to ensure timely resolution of customer concerns.
- Meet customers and facilitate the issuance of NOC after verification and completion of required documentation.
- Verify possession-related documentation and coordinate with customers for completion and signing of necessary documents.
- Check and coordinate the initiation of compulsory maintenance and applicable penalties across different projects.
- Resolve customer queries, including parking-related issues,



by coordinating with Planning and other concerned departments.
- Handle customer requests raised between the No Dues and Possession stages, including offers and other requests, and provide appropriate responses after discussion with the relevant authorities.
- Lead and monitor CRM operations to ensure high levels of customer satisfaction and timely resolution of escalated matters.
- Establish effective coordination between CRM and other departments to ensure smooth customer service delivery.

Preferred Candidate Profile

- 1215 years of relevant experience in Customer Relationship Management within the real estate industry.
- Robust understanding of real estate processes, documentation, customer lifecycle, possession, NOC, and applicable regulations.
- Proven ability to lead teams and manage cross-functional coordination.
- Excellent communication, interpersonal, leadership, negotiation, and presentation skills.
- Strong customer-centric approach with excellent problem-solving and decision-making abilities.
- High standards of ethics, integrity, confidentiality, and corporate governance.
- Strong follow-up, stakeholder management, and escalation-handling skills.
- Proficiency in MS Office and CRM systems will be an added advantage.

📌 General Manager CRM (Greater Noida)
🏢 Gaurs
📍 Greater Noida