Position Summary /n /n We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment. /n /n The role will be responsible for ensuring accurate, timely and compliant payroll delivery , operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function. /n /n The position will lead a regional team, manage operational performance, build solid stakeholder relationships and drive process standardisation, automation and technology-led improvements. /n /n The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation . /n /n We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment. /n The role will be responsible for ensuring accurate, timely and compliant payroll delivery , operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function. /n The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements. /n The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation . /n /n Key Responsibilities /n /n 1. Leadership & Team Management /n /n

- Lead and develop the regional Payroll / HTR Operations team.

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- Set clear goals, performance expectations and service delivery standards.

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- Conduct regular performance reviews and provide coaching and feedback.

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- Identify career development and succession opportunities for team members.

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- Drive employee engagement, retention and capability development.

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- Support recruitment and onboarding of new team members.

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- Build a high-performing team with effective succession and backup plans.

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Netherlands Payroll

Operations /n /n

- Manage the end-to-end Netherlands payroll process , including:

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- Pre-payroll activities and reconciliations

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- Payroll validation and controls

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- Payroll processing

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- Post-payroll activities

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- Payroll reporting and reconciliation

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- Ensure accurate and timely payroll delivery in line with defined SLAs, KPIs and compliance requirements .

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- Ensure payroll processes comply with applicable local regulations, statutory requirements and internal controls.

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- Work closely with payroll providers and other third-party partners.

/n /n 3. Hire-to-Retire / HR Operations /n /n





- Oversee HR Operations and Hire-to-Retire (HTR) processes.

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- Manage HRIS transactions covering:

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- Employee onboarding

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- Offboarding

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- Employee movements

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- Organisational changes

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- Position management

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- Employee data management

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- Ensure high levels of data accuracy and process efficiency throughout the employee lifecycle.

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Stakeholder

Management /n /n

- Develop strong relationships with key internal stakeholders across HR, Finance, Payroll, HR Business Partners and regional teams .

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- Manage relationships with external payroll and benefits providers.

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- Understand stakeholder requirements and ensure timely resolution of operational issues.

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- Establish regular governance and performance review mechanisms.

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- Drive a strong customer-centric approach across payroll operations.

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Process

Improvement & Automation /n /n

- Identify opportunities to standardise, simplify and optimise payroll and HTR processes .

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- Lead continuous improvement initiatives to improve efficiency, quality and turnaround time.

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- Drive automation and digitalisation of HR and payroll processes.

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- Partner with HR Technology / IT teams on process automation and system enhancements.

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- Evaluate opportunities to leverage AI, analytics and emerging technologies to improve operational efficiency.

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- Drive transformation projects related to payroll and HTR operations.

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Performance

Management & Operational Excellence /n /n

- Define and monitor KPIs, SLAs and operational metrics .

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- Prepare and review performance dashboards and management reports.

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- Analyse operational gaps and develop corrective and preventive action plans.

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- Ensure consistent service delivery and adherence to agreed performance standards.

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- Drive operational excellence across the regional HTR function.

/n /n 7. Compliance, Controls & Risk Management /n /n

- Ensure compliance with European and Netherlands payroll regulations .

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- Ensure adherence to data privacy and information security requirements, including GDPR .

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- Maintain solid internal controls across payroll and HTR processes.

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- Identify operational risks and implement appropriate mitigation measures.

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- Ensure audit readiness and timely closure of audit observations.

/n /n 8. Transformation & Strategic Initiatives /n /n

- Lead implementation of strategic HTR and payroll initiatives.

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- Manage scope transitions, process migrations and transformation projects .

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- Support technology upgrades and HRIS implementation/enhancement initiatives.

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- Identify opportunities for expanding GBS scope and improving service delivery.

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- Share best practices across regional and global teams.

/n /n Education /n /n

- Bachelor's degree in Human Resources, Finance, Business Administration or a related discipline .

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- Master's degree / MBA preferred.

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- HR / Payroll certification would be an advantage.

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- Certification in Continuous Improvement / Process Excellence is desirable.

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- Coaching or mentoring certification would be an added advantage.

/n /n Experience /n /n

- 12+ years of progressive experience in Hire-to-Retire, HR Operations and Payroll , preferably within a GBS / Shared Services / Global Business Services environment.

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- Strong experience managing European payroll , with specific experience in Netherlands payroll highly preferred.

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- Experience working with European-based organisations or clients.

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- 10+ years of leadership experience , including managing regional or cross-border teams.

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- Strong experience in end-to-end payroll operations and HR service delivery .

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- Proven experience in process transformation, automation and continuous improvement.

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- Strong stakeholder management experience across HR, Finance, Technology and business functions.

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- Experience managing third-party payroll / HR service providers.

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- Experience with Workday and/or ServiceNow would be advantageous.

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- Good understanding of GDPR and European data privacy requirements .

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- Proven track record of building and managing high-performing teams.

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- Strong experience in talent development, retention and succession planning.

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- Experience in payroll / HTR transition, migration or transformation projects.

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- Experience in a FMCG / Consumer / Manufacturing environment would be an advantage.

/n /n Key Skills &

Competencies /n #NetherlandsPayroll #EuropeanPayroll #GlobalPayroll #HireToRetire #HTR #HROperations #GBS #GlobalBusinessServices #SharedServices #PayrollTransformation #PayrollOperations #HRIS #Workday #ServiceNow #ProcessAutomation #ContinuousImprovement #ProcessExcellence #StakeholderManagement #VendorManagement #SLAManagement #KPIManagement #GDPR #DataPrivacy #TeamLeadership #ChangeManagement #HRTransformation #EmployeeLifecycleManagement #PayrollCompliance #PayrollManagement #HRSharedServices #FMCG #HRTechnology# /n /n Personal Attributes /n /n /n

- Excellent written and verbal communication skills in English .

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- Strong stakeholder engagement and influencing skills.

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- High emotional intelligence and empathy.

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- Robust customer-centric mindset.

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- Analytical and structured approach to problem-solving.

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- Strategic thinker with a strong focus on operational excellence.

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- Ability to manage change and ambiguity in a fast-paced global environment.

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- Strong decision-making and execution capabilities.

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- Ability to manage multiple priorities while maintaining service quality and team morale.

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📌 GBS Payroll Manager (Ahmedabad)
🏢 Ace Recruitment u0026 Placement Consultants
📍 Ahmedabad