– Front Office Executive /n Position: Front Office Executive /n Department: Admissions / Front Office /n Location: Jaipur /n Industry: Education / International School /n Reporting To: Head of Admissions / School Leadership /n About the Role /n We are looking for a presentable, confident, and service-oriented Front Office Executive to be the first point of contact for parents, prospective families, visitors, and guests at the school. /n The role will be responsible for managing the school reception, handling incoming calls, conducting telecalling and follow-ups, maintaining records and documentation, coordinating appointments and school visits, and providing administrative support to the Admissions team. /n The ideal candidate should have excellent English communication skills, a professional personality, and a warm and welcoming approach towards parents and visitors. /n Key Responsibilities /n 1.

Front

Office & Reception Management /n /n

- Manage the school reception and ensure a professional, welcoming, and organised front-office environment.

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- Greet and assist parents, prospective families, visitors, vendors, and guests courteously.

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- Handle all incoming calls and enquiries professionally and direct them to the appropriate department/person.

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- Respond to basic enquiries and provide accurate information about the school.

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- Maintain visitor records and ensure compliance with school reception protocols.

/n /n 2. Telecalling & Parent Follow-up /n /n

- Make outbound calls to prospective parents based on admission enquiries and leads.

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- Follow up with parents regarding school visits, applications, documentation, assessments, and other admission-related requirements.

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- Maintain regular and timely communication with prospective families.

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- Record call outcomes, follow-up dates, and relevant information accurately in the admission system/MIS.

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- Escalate specific queries or concerns to the Admissions Counselor or concerned department.

/n /n 3. Parent & Visitor Engagement /n /n

- Ensure that parents and visitors receive a warm, professional, and positive experience from the moment they enter the school.

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- Understand the basic requirements of prospective parents and connect them with the appropriate Admissions/Academic team.

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- Assist parents with information related to appointments, school visits, admission procedures, and other general queries.





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- Maintain a professional and courteous relationship with parents and visitors.

/n /n 4. Admissions & Documentation Support /n /n

- Assist the Admissions team in maintaining admission records, enquiry forms, applications, documents, and other relevant data.

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- Ensure that records and documentation are complete, accurate, and updated.

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- Support the team in data entry, MIS/CRM updates, reports, and follow-up tracking.

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- Assist in collecting and organising documents required during the admission process.

/n /n 5. Appointment & Coordination /n /n

- Coordinate appointments between prospective parents and the Admissions/Academic teams.

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- Schedule and manage school visits, parent meetings, counselling sessions, and other appointments.

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- Coordinate with relevant departments to ensure smooth arrangements for visitors and prospective families.

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- Maintain an updated schedule of appointments and visits.

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Admissions

Events & School Activities /n /n

- Support the Admissions team during Open Houses, admission events, parent interactions, school tours, workshops, and outreach activities.

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- Assist with registration, welcoming guests, coordination, and follow-up during admission events.

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- Support parent engagement initiatives and other activities organised by the Admissions Department.

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Administrative

Support /n /n

- Provide day-to-day administrative assistance to the Admissions team.

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- Prepare basic reports, correspondence, registers, and documents as required.

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- Coordinate with internal departments for admission-related requirements.

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- Perform any other duties or responsibilities assigned by the Admissions Department or School Management from time to time.

/n /n Required Skills & Competencies /n /n

- Fluent in English with excellent verbal and written communication skills – mandatory.

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- Good Hindi communication skills will be an added advantage.

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- Excellent interpersonal and customer-service skills.





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- Pleasant, confident, and professional personality.

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- Solid telephone etiquette and telecalling skills.

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- Good listening, counselling, and relationship-building abilities.

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- Strong follow-up and coordination skills.

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- Good organisational and time-management skills.

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- Ability to handle multiple enquiries and tasks efficiently.

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- Proficiency in MS Office, email, internet, and basic MIS/CRM systems.

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- Ability to maintain confidentiality and handle parent information responsibly.

/n /n Educational Qualification /n /n

- Bachelor's degree in any discipline.

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- Candidates with qualifications in Business Administration, Communication, Hospitality, Psychology, Education, or related fields will be preferred.

/n /n Experience /n /n

- 2–5 years of relevant experience in front office, reception, admissions, telecalling, customer service, counselling, or a similar role.

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- Experience in a school, international school, premium education institution, hospitality, or customer-facing organisation will be preferred.

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- Freshers with excellent English communication, a confident personality, and strong customer-service orientation may also be considered.

/n /n Key Performance Indicators (KPIs) /n /n

- Quality and professionalism of front-office management.

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- Number and quality of prospective parent calls handled.

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- Timely and effective follow-up with admission enquiries.

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- Accuracy of admission records and documentation.

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- Parent and visitor experience.

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- Appointment and school-visit coordination.

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- Support provided to the Admissions team.

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- Responsiveness and turnaround time for enquiries.

/n /n Ideal Candidate Profile /n The ideal candidate should be well-groomed, confident, approachable, and fluent in English, with excellent interpersonal and telephone communication skills. /n The person should be comfortable interacting with parents and senior stakeholders, handling multiple responsibilities, and representing the school in a professional manner. A warm, courteous, and service-oriented approach is essential for this role. /n Note: The candidate may be required to undertake additional front-office, administrative, and admission-related responsibilities as assigned by the School Management from time to time.

📌 Front Office Executive (Pragpura)
🏢 The Kulish School
📍 Pragpura