The Front Office Executive is responsible for managing patient reception, registrations, appointments, enquiries, billing coordination, and communication between patients, doctors, and hospital departments. The role requires professional communication, accurate documentation, and a patient-friendly approach.

Key Responsibilities

- Welcome patients and visitors professionally and guide them to the appropriate department.
- Handle OP and IP patient registrations accurately.
- Schedule, confirm, reschedule, and manage doctor appointments.
- Answer incoming calls and respond to patient enquiries regarding doctors, services, timings, and appointments.
- Coordinate patient flow and minimize unnecessary waiting time.
- Maintain accurate patient details in the Hospital Management System (HMS).
- Coordinate with doctors, nursing staff, billing, pharmacy, laboratory, and other departments.
- Guide patients regarding consultations, investigations, procedures, admissions, and follow-up visits.
- Support billing and payment coordination as required.
- Handle patient queries and complaints politely and escalate concerns to the appropriate supervisor when necessary.
- Maintain confidentiality of patient and hospital information.
- Maintain front desk records, appointment schedules, registers, and required documentation.
- Ensure proper handover of pending tasks and important information during shift changes.
- Maintain a clean, organized,



and professional reception/front-office area.
- Follow hospital policies, SOPs, patient safety requirements, and management instructions.

Required Skills
- Good communication and interpersonal skills.
- Fluency in Telugu and English; Hindi is an added advantage.
- Basic computer knowledge and ability to work with hospital software/HMS.
- Good telephone etiquette.
- Patient-friendly and professional attitude.
- Ability to handle multiple patients and tasks during busy hours.
- Valuable coordination and problem-solving skills.
- Ability to remain calm while handling patient concerns.

Qualification
- Education: Any Degree / Graduation preferred.
- Experience: 0–2 years; hospital front-office experience preferred.
- Freshers: Can be considered if they have good communication and computer skills.

Key Performance Expectations
- Accurate patient registration and data entry.
- Timely appointment and patient-flow management.
- Professional handling of calls and enquiries.
- Minimal registration/billing coordination errors.
- Good patient experience and communication.
- Proper coordination with doctors and hospital departments.
- Compliance with hospital procedures and confidentiality requirements.

Job Type: Full-time / Shift-based

Work Location: Hospital premises

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (Kukatpally Housing Board Colony)
🏢 MicroCare ENT Hospital Hyderabad
📍 Kukatpally Housing Board Colony