Company Description Hotel MBC Citadel is a hospitality-focused property committed to delivering comfortable stays and attentive service for guests traveling for business or leisure. Located in Maharashtra, India, the hotel emphasizes a welcoming atmosphere, smooth front office operations, and professional guest support. Team members are encouraged to provide courteous, efficient service while maintaining high standards of cleanliness, safety, and reliability.

The hotel values collaborative work, clear communication, and a strong customer-centric approach to ensure positive guest experiences.

Role Description The Front Office Assistant is a full time, on-site role based at Hotel MBC Citadel in Maharashtra, India. This role is responsible for greeting guests, handling check-in and check-out procedures, and responding promptly to inquiries in person and over the phone.

The Front Office

Assistant manages appointment scheduling, maintains guest records, assists with reservations and room allocations, and coordinates with other departments to ensure smooth service delivery. Daily tasks include performing clerical and administrative duties such as updating logs, filing documents, preparing basic reports,



and ensuring the front desk area is organized and presentable. The role also involves handling payments, following standard operating procedures, and supporting the front office team in resolving guest concerns professionally.

Qualifications

- Strong interpersonal skills and the ability to interact professionally with guests and colleagues.
- Proficient phone etiquette and experience handling inbound and outbound calls.
- Experience with appointment scheduling, reservations management, and coordinating guest services.
- Administrative assistance and clerical skills, including filing, data entry, and record maintenance.
- Good verbal and written communication skills in English; knowledge of local languages is an advantage.
- Basic computer literacy and familiarity with office software or hotel management systems.
- Ability to work in shifts, including weekends and holidays, with attention to punctuality and reliability.
- Prior experience in front office, customer service, or hospitality is preferred but not mandatory.
- Minimum high school diploma or equivalent; hospitality or administrative training is an added benefit.

📌 Front Office Assistant (Maharashtra)
🏢 Hotel MBC Citadel
📍 Maharashtra