Company Name : First Source Customer Service Associate (CSA) – H2 Department: Operations Grade: H2 | Category: Associate Reporting To: Team Lead Experience: Freshers Qualification: Graduate in any non-technical discipline (BA, B.Com, BBA, B.Sc, BCA, etc.) Job ResponsibilitiesDeliver excellent customer service and resolve customer queries, complaints, and issues promptly. Handle inbound/outbound calls, chats, emails, or customer data as per the assigned process. Understand customer concerns and provide suitable resolutions at the first contact wherever possible.

Maintain strong knowledge of process updates, SLAs, quality standards, and performance targets. Accurately update customer information in client systems. Attend training, team meetings, coaching sessions, and complete required assessments.

Maintain shift, attendance, schedule,



and reporting adherence. Follow company policies, Code of Conduct, and process guidelines. Work collaboratively with team members and support overall team performance.

Demonstrate a positive, customer-focused, and open-to-feedback attitude. Escalate issues to the Team Lead/management when required. Key SkillsGood Communication Skills Active Listening &

- Comprehension Customer Service Orientation Teamwork &
- Interpersonal Skills Time Management Shift &
- Attendance Adherence Process Knowledge Skilled Floor Decorum Key Performance Areas: Production | Quality | Process Knowledge | Shift &
- Reporting Adherence

📌 Executive Trainee (Chennai)
🏢 Magic Bus India Foundation
📍 Chennai