1. Leading the team of Wireline Service desk advisors and ensuring the roster schedules, occupancy levels & floor SOPs are adhered.
2. Ensuring that an exceptional service is delivered to customers through a well-groomed team of advisors.
3. Ensuring that the advisors are well trained in troubleshooting all the queries, requests, and complaints.
4. Responsible for end-to-end managing the team with utmost utilization of resources based on skill set, availability, and capacity.
5. Engaging with Manager and other stakeholders to ensure the smooth running of the service desk.
Education Requirement
- CCNA/BTech
Experience Requirement
- 3 - 6 years
Skills & Competencies
1. Team management skills.
2. Problem Solving Ability.
3. Target orientation.
4. Telecom and Technical Product Understanding.
Please update your profile and upload your resume to apply.
Forgot Password
Location Map: Mumbai
📌 ESOC Team Leader ( 82876811 ) (India)
🏢 Reliance Jio Infocomm
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.