- Strong Knowledge in Dynatrace tool administration concepts.
- Experience on APM related areas on Java, .NET and PHP
- Ability to direct and guide team to resolve crisis situations within prescribed SLAs
- Ability to provide consultation for new projects, functionalities, migrations, upgrades.
- Ability to direct and guide team to resolve crisis situations within prescribed SLAs
- Ability to plan, initiate and manage special tasks/projects.
Analytical skills
- Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification.
Process skills
- Ability to resolve service requests. Solid attention to detail and the ability to follow processes.
- Strong Knowledge of ITSM processes
Other skills
- Customer interface experience (managing expectations; negotiating compromise solutions).
- Should have good communication and interpersonal skill.
- Should be willing to work in a 24*7 environment.
- Experience in team handling