Head of Systems – Roles & Responsibilities (HTIC Global)

1. Technology Strategy & Business Alignment

- Define and execute the Systems roadmap aligned with HTIC's business objectives.
- Drive digital transformation and business process automation across all group companies.
- Identify opportunities to improve operational efficiency through technology.

2. ERP & Business Applications

- Own the implementation, enhancement, and governance of Odoo ERP across all business divisions.
- Standardize business processes while accommodating division-specific requirements.
- Ensure ERP solutions support Finance, HR, CRM, Sales, Procurement, Manufacturing, and other business functions.
- Review and approve functional requirements and solution designs.

3. Project & Delivery Governance

- Establish project governance, delivery standards, and implementation methodologies.
- Monitor project schedules, milestones, budgets, risks, and quality.
- Ensure timely delivery of projects through structured planning and stakeholder engagement.
- Review project health and take corrective actions where required.

4. Business Process Automation & AI

- Lead AI and automation initiatives to improve productivity and customer experience.
- Identify repetitive manual processes suitable for automation.
- Promote the adoption of intelligent workflows and data-driven decision-making.

5. Systems Governance & Quality

- Define development standards, documentation standards, testing processes, and change management procedures.
- Ensure proper requirement gathering, UAT, and sign-off before production deployment.
- Establish governance for change requests and release management.

6. Vendor & Partner Management

- Manage relationships with implementation partners and technology vendors.




- Review project deliverables, service quality, and contractual commitments.
- Ensure vendor accountability for timelines, quality, and support.

7. Team Leadership

- Lead and mentor the Systems team, including Project Managers, Business Analysts, Functional Consultants, Developers, QA Engineers, and AI specialists.
- Build a high-performance culture focused on ownership, collaboration, and continuous improvement.
- Identify skill gaps and drive capability development.

8. Stakeholder Management

- Partner with business leaders to understand operational challenges and technology needs.
- Present project status, risks, and recommendations to executive management.
- Act as the primary bridge between business functions and the Systems team.

9. Budget & Resource Management

- Plan and manage the Systems department budget.
- Optimize resource allocation across multiple projects.
- Monitor software licensing, implementation costs, and vendor expenditures to maximize business value.

10. Performance Management & Continuous Improvement

- Define KPIs for project delivery, system adoption, quality, and business advantages.
- Monitor user feedback and identify opportunities for system improvements.
- Foster a culture of innovation and continuous process enhancement.

Key Deliverables

- Successful ERP implementations and upgrades.
- Timely delivery of Systems projects.
- Standardized business processes across divisions.
- Increased adoption of AI and automation.
- High user satisfaction and stakeholder confidence.
- Effective governance of requirements, testing, and change management.
- Strong vendor performance and delivery oversight.
- Continuous improvement of business applications and operational efficiency.

📌 Delivery Manager (Kochi)
🏢 HTIC Global
📍 Kochi