Customer Support Executive – International Voice/Chat Process

nLocation: Pune

nWork Mode: Work from Office

nShift: Rotational Shifts (Including Night Shifts)

nJoining Preference: Immediate Joiners

nAbout the Role

nWe are seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.

nEligibility Criteria

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- Graduate/Undergraduate in any discipline
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- Freshers and candidates with up to 2 years of experience are welcome to apply
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- Excellent verbal and written communication skills in English
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- Strong interpersonal and problem-solving abilities
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- Comfortable working in rotational shifts, including night shifts
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- Ability to work effectively in a fast-paced environment
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- Immediate joiners will be preferred
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nKey Responsibilities

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- Handle customer interactions through phone, email, and chat channels.
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- Provide accurate and timely responses to customer inquiries.
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- Resolve customer concerns while ensuring a high level of customer satisfaction.
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- Maintain detailed and accurate records of customer interactions.
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- Collaborate with internal stakeholders to address customer issues effectively.
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- Adhere to service quality standards, productivity metrics, and company policies.
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- Identify customer needs and provide appropriate solutions.
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- Build and maintain positive customer relationships through qualified communication.
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nRequired Skills

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- Excellent communication and customer service skills
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- Strong listening and comprehension abilities
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- Good analytical and problem-solving skills
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- Proficiency in basic computer applications and data entry
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- Ability to multitask and manage priorities effectively
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- Strong attention to detail and organizational skills
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nApplication Details

nInterested candidates may share their updated resume at:

nContact: (phone hidden)

nEmail: [email protected]

📌 Customer Support Executive (Pune)
🏢 WNS
📍 Pune