Customer Support Executive – International Voice/Chat Process

n Location: Pune

n Work Mode: Work from Office

n Shift: Rotational Shifts (Including Night Shifts)

n Joining Preference: Immediate Joiners

nnAbout the Role

nWe are seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.

nnEligibility Criteria

n

n
- Graduate/Undergraduate in any discipline
n
- Freshers and candidates with up to 2 years of experience are welcome to apply
n
- Excellent verbal and written communication skills in English
n
- Robust interpersonal and problem-solving abilities
n
- Comfortable working in rotational shifts, including night shifts
n
- Ability to work effectively in a fast-paced environment
n
- Immediate joiners will be preferred
n

nnKey Responsibilities

n

n
- Handle customer interactions through phone, email, and chat channels.
n
- Provide accurate and timely responses to customer inquiries.
n




- Resolve customer concerns while ensuring a high level of customer satisfaction.
n
- Maintain detailed and accurate records of customer interactions.
n
- Collaborate with internal stakeholders to address customer issues effectively.
n
- Adhere to service quality standards, productivity metrics, and company policies.
n
- Identify customer needs and provide appropriate solutions.
n
- Build and maintain positive customer relationships through professional communication.
n

nnRequired Skills

n

n
- Excellent communication and customer service skills
n
- Strong listening and comprehension abilities
n
- Good analytical and problem-solving skills
n
- Proficiency in basic computer applications and data entry
n
- Ability to multitask and manage priorities effectively
n
- Strong attention to detail and organizational skills
n

nnApplication Details

nInterested candidates may share their updated resume at:

n Contact: (phone hidden)

n Email: [email protected]

n

📌 Customer Support Executive (Pune)
🏢 WNS
📍 Pune