About the Role /n We're looking for a dynamic Customer Support & Sales Agent to join our diagnostics team. /n This is a blended role combining consultative sales with day-to-day customer support — /n you'll pitch diagnostic and preventive health check-up packages while also handling /n scheduling, follow-ups, and query resolution for existing customers. /n Key Responsibilities /n ● Pitch and sell diagnostic/preventive health check-up packages to prospective customers /n via calls and chat /n ● Handle inbound and outbound customer queries related to phlebotomy (home sample /n collection) scheduling /n ● Follow up on test reports, resolve delays, and coordinate with lab/operations teams /n ● Manage high volumes of calls and chats daily while maintaining service quality /n ● Convert leads into confirmed bookings through persuasive, consultative selling /n ● Address customer concerns, objections, and complaints professionally /n ● Maintain accurate records of interactions, bookings,



and follow-ups in CRM /n ● Meet daily/monthly sales targets alongside support SLAs (response time, resolution /n time, CSAT) /n Requirements /n ● 1–2 years of experience in diagnostic/preventive health check-up sales or support. /n ● Proven ability to handle both sales and support simultaneously /n ● Strong verbal communication and convincing/negotiation skills /n ● Comfortable working in a fast-paced, high-volume, target-driven environment /n ● Versatile to work rotational shifts /n ● Basic computer literacy; familiarity with CRM/ticketing tools is a plus /n ● Fluency in required languages Hindi, English. /n Preferred Skills /n ● Prior experience in diagnostic labs, hospitals, or health-tech companies /n ● Ability to multitask between sales pitches and support resolution without dropping /n quality

📌 Customer Support Executive (Mumbai)
🏢 Truemeds
📍 Mumbai