: Customer Support

Agent (Multilingual)

Location: Kharadi,Pune

Work Mode: Work from Office

Working Days: 5.5 Days a Week

Shift: 24x7 Rotational Shifts & Week Offs

Role Overview

We are looking for dynamic and customer-focused professionals to join our team as

Customer Support Agents. The role involves delivering high-quality customer service,

handling queries efficiently, and acting as a brand ambassador through every customer interaction, particularly with Ecommerce.

Key Responsibilities

- Provide exceptional customer support via emails, or chat
- Handle customer queries related to products
- Assist customers with product usage, availability, and distribution queries
- Research and identify solutions, including locating retailers online when required
- Maintain professionalism and composure during challenging interactions
- Ensure accurate documentation and follow-up on customer cases
- Identify potential quality issues and escalate cases when necessary




- Adhere to processes related to returns, escalations, and compensation

Required Skills & Capabilities
- Solid communication skills with an empathetic and open-minded approach
- Ability to remain calm, objective, and diplomatic in difficult situations
- Proactive, flexible, and solution-oriented mindset
- High attention to detail and strong organizational skills
- Ethical handling of sensitive and personal information
- Ability to understand and follow multiple processes effectively
- Cultural awareness and sensitivity towards different regions

Language Requirement

Fluent HSK LEVEL 4/5

Contact Person

Hr Sagar : (phone hidden)

HR PRIYA-(phone hidden)

Hr Bhagyashree : (phone hidden)

[email protected] [email protected]

[email protected]

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