Customer Success & Sales ManagerCompany: OZO Health

Location: Pune

Employment Type: Full-time

Experience: 1-3 years

Role: Customer Success & Sales Manager

About OZO HealthOZO Health (Founded by IIT Alumni) is building a trusted healthcare marketplace that makes diagnostic testing simple, transparent and affordable. Customers can discover, compare and book diagnostic tests and health checkups from verified diagnostic labs, including home sample collection.

We are looking for an energetic and highly responsible Customer Success & Sales Manager who can take complete ownership of customer enquiries and turn them into successful bookings.

This is not a role for someone who only wants to follow a script. We want someone who can take ownership, experiment, learn from mistakes, solve problems and get things done.

What You'll Do

- Call and follow up with customers who enquire through Meta Ads, WhatsApp, website and other channels.
- Understand customer requirements and recommend the right full body checkup, diagnostic tests or prescription-based testing.
- Convert qualified enquiries into paid bookings.
- Follow up with customers and guide who have added packages or tests to their cart but have not completed the booking.
- Handle customer questions around pricing, tests, home sample collection, reports and booking processes.
- Coordinate with diagnostic labs and internal teams to ensure smooth fulfilment of bookings.
- Maintain regular follow-ups until the customer completes the booking.
- Identify why customers are dropping off and experiment with better ways to improve conversion.
- Maintain accurate customer and sales data in CRM/WhatsApp tools.
- Build robust relationships with customers and ensure a good experience before and after the booking.
- Take ownership of daily sales targets, follow-ups and conversion numbers.
- Share customer feedback and insights with the product and marketing teams.

What We're Looking For




- 1-3 years of experience in sales, inside sales, customer success, telesales or a similar role.
- Excellent communication skills in English and Hindi. Marathi would be an advantage.
- Comfortable speaking with customers over calls and WhatsApp.
- Strong follow-up and persuasion skills.
- Someone who is energetic, proactive and hungry to achieve targets.
- Someone who takes ownership instead of making excuses.
- Comfortable working in a fast-moving startup environment where processes are still evolving.
- Willing to experiment, try new approaches and learn from what doesn't work.
- Ability to understand customer needs rather than simply pushing a product.
- Good problem-solving and coordination skills.
- Comfortable working with numbers, targets and conversion metrics.

What Matters Most to UsWe care more about ownership, attitude and execution than fancy titles. If a customer enquiry is assigned to you, we expect you to own it from the first call until the booking is completed.

If something doesn't work, we don't expect excuses. We expect you to understand what went wrong, try something different and improve.

Key MetricsYou will primarily be responsible for:

- Enquiry-to-booking conversion
- Cart-to-booking conversion
- Follow-up completion
- Daily calling and customer engagement
- Revenue generated through assigned enquiries
- Customer satisfaction
- Booking fulfilment and coordination

Why Join OZO Health?
- Work directly with the founding team.
- Get real ownership and responsibility from day one.
- Work in a rapid-moving healthcare startup.
- Experiment with sales strategies and directly see their impact.
- Opportunity to grow into a larger sales/customer success leadership role.
- Your work directly contributes to building OZO Health's customer base.
- If you are someone who takes ownership, loves talking to customers, enjoys sales and wants to build something from an early stage, we'd love to hear from you.

📌 Customer Success & Sales Manager (India)
🏢 OZO Health
📍 India