WE'RE HIRING – CUSTOMER SUCCESS INTERN & FULL-TIME | KASPLO Kasplo is looking for customer-focused and enthusiastic individuals to join our Customer Success team in Bangalore. If you enjoy communicating with customers, solving problems, understanding customer needs, and building strong relationships, this is a great opportunity to build your career in B2B SaaS Customer Success.
Location: Bangalore Work Mode: Work from Office Employment Type: Full-time / Internship Experience: Freshers / Recent Graduates / 0–1 year What you'll do:
- Communicate with customers through calls, email, WhatsApp, and other channels.
- Assist customers with onboarding and product adoption.
- Understand customer requirements and help them get maximum value from the product.
- Handle customer queries and coordinate with internal teams for issue resolution.
- Conduct regular follow-ups and maintain strong customer relationships.
- Track customer interactions, requirements, and issues using CRM tools.
- Collect customer feedback and share insights with the internal teams.
- Support customer engagement and retention initiatives.
What we're looking for
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Customer-first attitude.
- Good follow-up and organizational skills.
- Ability to understand customer requirements and communicate clearly.
- Willingness to learn and work in a fast-paced B2B SaaS environment.
- Prior internship or experience in sales, business development, customer support, or other client-facing roles is an added advantage.
What you'll do
- Manage customer relationships throughout the customer lifecycle.
- Drive customer onboarding and product adoption.
- Understand customer requirements and ensure timely resolution of issues.
- Conduct regular customer follow-ups and engagement activities.
- Identify customer concerns and potential churn risks.
- Coordinate with Product, Sales, Support, and other internal teams.
- Maintain accurate customer information and interactions in CRM.
- Collect customer feedback and communicate actionable insights to internal teams.
- Contribute to customer retention, engagement, and overall satisfaction.
What we're looking for
- 6 months - 1 years of relevant experience.
- Strong communication and interpersonal skills.
- Customer-first approach and problem-solving mindset.
- Valuable stakeholder management and follow-up skills.
- Experience working with CRM tools is a plus.
- Prior B2B SaaS experience is preferred.
COMPENSATION Customer Success Intern: ₹15,000–₹20,000 per month Customer Success Executive: ₹3–₹4 LPA Compensation for experienced candidates may vary based on experience and skill set. WHY JOIN KASPLO?
- Hands-on experience in B2B SaaS Customer Success • Exposure to customer onboarding and product adoption • Opportunity to work directly with customers • Exposure to CRM and customer lifecycle management • Opportunity to work with cross-functional teams • Learn and grow in a fast-paced SaaS environment Interested candidates can apply or share their updated resume with us. #Hiring #CustomerSuccess #CustomerSuccessJobs #SaaSJobs #B2BSaaS #CustomerSuccessIntern #FreshersJobs #BangaloreJobs #Internship #CustomerExperience #Kasplo