Customer Success Engineer (Data & Automation) /n Location: Gurugram/Noida (Onsite), 5 days/week /n Experience: 1-3 Years /n Joining Timeline: Immediate /n /n About the Role: /n We are looking for a Customer Success Engineer/Technical Support Engineer to provide technical support to enterprise customers , troubleshoot production issues , and ensure seamless operation of cloud-based applications . You will work closely with Engineering, Product, and Customer Success teams to resolve complex technical challenges and deliver an exceptional customer experience. /n /n Responsibilities: /n /n

- Troubleshoot and resolve production issues for enterprise customers.

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- Investigate incidents using application logs , SQL queries , and monitoring tools .

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- Perform Root Cause Analysis ( RCA ) and drive issue resolution.

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- Support REST APIs , webhooks , integrations , and authentication workflows .

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- Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.

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- Manage customer onboarding , technical implementations , and ongoing production support .

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- Create and maintain technical documentation,



troubleshooting guides, and knowledge base articles.

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- Ensure timely resolution of support tickets while adhering to SLAs .

/n /n /n Requirements: /n /n

- 1-3 years of experience in Technical Support, Product Support, Customer Success Engineering, or Application Support.

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- Solid understanding of SQL and REST APIs .

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- Experience with Postman , webhooks , and API troubleshooting .

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- Experience with scripting using Python or JavaScript .

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- Exposure to cloud platforms such as AWS , GCP , or Azure .

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- Familiarity with Linux , application logs , and production incident management .

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- Knowledge of monitoring tools such as CloudWatch, Datadog, Grafana, or similar.

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- Basic understanding of Docker and Kubernetes is a plus.

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- Excellent analytical, problem-solving, and communication skills.

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- Experience supporting SaaS or enterprise software products.

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- Exposure to AI/LLM integrations, workflow automation, or low-code platforms.

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📌 Customer Success Engineer (Gurugram)
🏢 Recro
📍 Gurugram