nWe're growing the India team at GACS — and we're on the lookout for someone who genuinely loves being on the phone, building real relationships with business owners in the US, and nerds out (at least a little) over marketing performance. If that sounds like you, keep reading.
nn*IMPORTANT: FOR YOUR APPLICATION TO BE CONSIDERED PLEASE FILL OUT THE FORM:
nn What you'll actually be doing
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- Jump on live calls with US customers — onboarding sessions, health checks, performance reviews. You're their go-to person.
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- Turn marketing numbers into plain English — leads, clicks, conversions, ROI. No jargon walls allowed.
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- Handle churn risks and sticky situations with calm, confidence, and a solution mindset.
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- Collaborate with CS, Ad Ops, and Analytics teams — because outstanding outcomes are a team sport.
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- Build lasting relationships where clients actually look forward to your calls.
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nn You'll fit right in if you...
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- Speak English with confidence and clarity — especially on voice calls with US business owners.
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- Bring 3+ years in Customer Success, Account Management, or voice-based international roles.
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- Are totally comfortable working US EST hours (7:30 PM – 3:30 AM IST). Night owls, this one's for you.
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- Take ownership naturally — you don't wait to be told, you just make things happen.
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- Genuinely care about the people you work with — empathy isn't a buzzword for you, it's just how you operate.
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nn Please read before applying
nnThis is NOT a customer support role, and we're not looking for someone coming from a customer support background. If that's where you're coming from, this one isn't the right fit. Applications from customer support profiles will not be moved forward.
n Job details
nnLocation: Remote (India)
nnShift: US EST (7:30 PM – 3:30 AM IST)
nnType: Full-time
nnCompensation: Up to ₹15 LPA (depending on experience)