Guidance & Support: Assist patients in fixing CGM patches, pairing sensors, and setting up devices.
Troubleshooting: Identify and resolve technical issues, escalating complex cases when necessary.
Member Education: Provide basic troubleshooting tips and best practices for device maintenance.
Documentation: Maintain patient interaction records and necessary documentation.
Customer Satisfaction: Deliver empathetic and effective support to enhance the user experience.
ADHOC Tasks: Support business operations, including events, lead generation, and inventory management.
Skills & Requirements:
- Education: B.Sc. / Diploma in Computer Science or a relevant technical degree.
- Experience: Minimum 1 year in customer technical support.
- Technical Proficiency:
Prior experience in customer service or a technical support role.
- Communication Skills: Ability to convey complex technical information clearly and effectively.
- Problem-Solving: Strong analytical skills with a patient-centric approach to troubleshooting and issue resolution.
- Virtual Communication Tools: Proficiency in using video conferencing platforms, messaging apps, and remote support tools.
- Work Approach: Ability to work independently and collaboratively in both virtual and physical environments, demonstrating reliability and professionalism.
- Work Location & Language Preferences:
- Hyderabad: English, Telugu, and Hindi (mandatory).
📌 Customer Success Associate - Technical Support (Field work) (India)
🏢 Twin Health
📍 India
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