Karta builds customer-support voice agents used in real production environments.
We are looking for passed-out freshers who enjoy taking a messy customer-support problem, figuring out what needs to happen, configuring and testing the agent, and improving outcomes over time.
This is not a software development internship. The work is primarily about understanding requirements, configuring agents, testing them, analysing performance, finding edge cases, and making sure customer outcomes improve.
What you will do
- Understand what a customer wants their support agent to achieve
- Configure and test customer-support voice agents using Karta
- Test agents across different real-world scenarios
- Find mistakes, edge cases, and failure patterns
- Use audits and analytics to understand what is working and what is not
- Improve agent behaviour based on what you learn
- Present performance and findings clearly
- Over time, participate in customer discussions and translate requirements into working solutions
Who should apply
- Freshers who have already completed their degree
- BTech/BE graduates from all branches are welcome
- Non-engineering academic backgrounds are also welcome
- Strong written and spoken communication in English
- Comfortable learning new tools quickly
- Patient, detail-oriented, and willing to test work repeatedly
- Interested in customer problem solving, operations, process improvement, or data analysis
- Looking for long-term full-time conversion if there is robust mutual fit
Who should not apply
- People looking mainly for a software development or coding internship
- Students who still need to attend college/classes regularly
- Candidates who cannot work full-time, 6 days a week, from our Bangalore office
Internship details
- 4-month full-time internship
- First 2 months are probation
- Work from office in Bangalore, 6 days a week
- Potential full-time conversion based on performance and role fit
Application process
Please also apply through the form linked above. Shortlisted candidates will later complete a practical voice-agent assignment.