Job Title: Customer Success Analyst /n Company: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL) /n Location: Jubilee Hills, Hyderabad /n Reporting To: Data Operations Manager /n /n Why Join KJPGPL as a Customer Success Analyst? /n /n

- Day shift role for a better work-life balance

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- Competitive compensation in the market

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- Prime office location in Jubilee Hills, Hyderabad

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- Strong career growth opportunities

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- Positive and employee-friendly work culture

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- Opportunity to work with a trusted and reputed jewellery brand

/n /n /n ✨ About the Role /n We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights. /n The ideal candidate will play a key role in optimizing the customer journey—from initial contact to long-term engagement—while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS. /n /n Key Responsibilities /n 1.

Customer

Interaction & Outbound Calling /n /n

- Make effective and productive outbound calls

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- Engage with customers based on assigned segments

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- Ensure adherence toKPI’s such as Handling Premier Customers Profiles, KYC updation,



Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.

/n /n 2. Performance & Analysis /n /n

- Analyze call data and customer interactions to identify trends and areas for improvement

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- Improve customer experience and retention through actionable insights

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- Regularly update customer details and interaction notes

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- Validate and maintain the customer database

/n /n /n Qualifications /n /n

- Any Graduate

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- 1–6 years of outbound calling experience preferred

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- Experience in outbound call centre operations will be preferred

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- Proficiency in any two languages among Telugu, Hindi, and English preferred

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- Immediate joiners are preferred

/n /n /n Skills Required /n /n

- Strong customer service and relationship-building abilities

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- Basic knowledge of CRM tools

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- Customer empathy and attention to detail

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- Good voice modulation and listening skills

/n /n /n Compensation & Advantages /n /n

- Competitive salary with attractive incentives

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- Provident Fund (PF)

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- Paid leaves

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- Daily snacks

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- Yearly bonus

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- Health insurance

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- Learning and development opportunities

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- Friendly and supportive work environment

/n /n /n Please contact me at +91 (phone hidden). /n Please email me at [email protected].

📌 Customer Success Analyst (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad