Location: Outer Ring Road, Banaswadi, Bangalore /n Timings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off) /n Role type: Phone-based & client-facing | D2C premium brand | Not a store role /n /n Sunday ( is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service. /n /n Role Overview /n As a Customer Experience Specialist, you will be the voice of Sunday for customers after their purchase.

This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. You will ensure smooth deliveries, resolve issues with professionalism, and build trust that leads to loyalty, referrals, and repeat business. /n /n Key Responsibilities /n /n

- Be the single point of contact for customers post-purchase, ensuring smooth delivery and onboarding

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- Handle queries related to deliveries, delays, returns, exchanges, and the 100 Nights Trial with empathy and professionalism

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- Manage escalations tactfully, protecting customer trust and brand reputation

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- Proactively engage with premium customers to deliver a 5-star experience

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- Educate customers on product care, warranty usage, and maintenance for long-term satisfaction

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- Collaborate with internal teams (logistics, operations, sales) to resolve issues quickly and effectively

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- Maintain accurate interaction records in CRM and share feedback for process improvement

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- Track and improve key customer satisfaction metrics such as NPS, CSAT, and repeat purchase rates

/n /n /n Role Requirements /n /n

- Excellent spoken and written communication skills

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- Strong interpersonal skills with empathy and problem-solving ability

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- Professional demeanour to handle discerning customers responsibly

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- A customer-first mindset with the ability to go the extra mile

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- Adaptability in a fast-paced, dynamic setting

/n /n /n Preferred Qualifications /n /n

- 3+ years of experience in customer service or client-facing roles in premium industries (hospitality, airlines, banking, luxury retail, or D2C)

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- Customer service experience in organisations or sectors with premium focus such as American Express, MPower, Aviation, Taj, Oberoi, Marriott

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- Graduate degree preferred

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- Fluency in English and at least one Indian language (Hindi or South Indian)

/n /n /n Compensation /n 6,00,000 to 10,00,000 per annum (depending on interview performance and caliber) /n /n Perks & Benefits /n /n

- 5 lakh private medical insurance coverage

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- Annual health/hobby learning sponsorship up to 25,000

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- Access to 2 professional training programs per year

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- Professional yet informal work environment that encourages collaboration

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- 30-50% employee discount on all Sunday products

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- Monthly team outings and sponsored get-togethers

/n /n /n Why Join Sunday? /n /n

- Be part of a profitable, fast-growing brand that values people and professionalism

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- Get exposure to premium customer success practices and standards

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- Build a career with visibility and growth in a company redefining sleep in India

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📌 Customer Service Specialist (Bengaluru)
🏢 Sunday
📍 Bengaluru