Company Description Naukripay group (Naukri Pay) is a human resources and talent-solutions company founded in 2021 and headquartered in Kolkata, West Bengal, India. The organization focuses on connecting job seekers and employers across industries through customized HR services, including manpower support, project implementation, and end-to-end recruitment assistance.

Its team delivers pre-screening, interviewing, training, and onboarding support to help both individuals and organizations achieve better performance and growth. Naukripay group emphasizes reducing attrition, improving employee productivity, and supporting compliance with industry standards. With a nationwide network of qualified candidates, the company aims to provide transparent guidance, skill enhancement, and meaningful career opportunities.

Role Description The Customer Service Representative role at Naukripay group is a full-time, on-site position based in Faridabad. In this role, the representative will respond to customer inquiries via phone, email, and other communication channels, provide accurate information about services, and resolve issues in a timely and professional manner.

Daily responsibilities include logging and tracking customer interactions, escalating complex concerns to the appropriate teams, and following up to ensure resolution and customer satisfaction.



The representative will support continuous improvement by identifying common customer issues, sharing feedback with internal stakeholders, and contributing to better service processes. This position requires consistent adherence to company policies, clear communication, and a strong focus on delivering a positive customer experience.

Qualifications

- Ability to perform effectively in a Customer Service Representative role, managing customer interactions with professionalism and empathy.
- Skills in Customer Support and Customer Service to handle inquiries, troubleshoot issues, and provide timely resolutions.
- Focus on Customer Satisfaction and Customer Experience, ensuring interactions are courteous, accurate, and consistent.
- Solid verbal and written communication skills, with active listening and problem-solving abilities.
- Comfort working in an on-site environment in Faridabad and collaborating with cross-functional teams.
- Prior experience in customer-facing roles in service or HR-related industries is an advantage.
- Basic computer proficiency, including use of CRM tools, email, and office productivity software.
- Minimum educational qualification: high school diploma or equivalent; higher education in business, communications, or related fields is preferred.

📌 Customer Service Representative (New Delhi)
🏢 Naukripay group
📍 New Delhi