Location: Mumbai /n Experience: 3–4 years /n Employment Type: Full-time /n Openings: 2 About Tipple Works Co./n Tipple Works Co. is a creative-first, full-stack marketing agency working across Alco-Bev, F&B;, Hospitality, Lifestyle and other consumer brands. /n We work across brand strategy, creative branding & design, social media, content, influencer marketing, performance marketing, GTM strategy, events and more. /n We're looking for two Account Managers to take ownership of key client accounts while also working across exciting one-time projects in different categories. /n The role and responsibilities are the same for both positions. The primary difference is the portfolio of brands and industry experience preferred. Role 1 — Account Manager | Alco-Bev & LifestylePrimary Accounts/n This role will primarily manage Alco-Bev retainer brands, including: /n /n

- A leading wine brand

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- A leading vodka brand

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- Additional one-time projects across different industries and categories

/n Preferred Background/n Experience working with Alco-Bev brands, particularly wine or spirits, will be strongly preferred. /n An understanding of the category, its consumers, communication nuances, regulatory considerations and the overall lifestyle marketing ecosystem will be an advantage. Role 2 — Account Manager | Food & Consumer BrandsPrimary Accounts/n This role will primarily manage: /n /n

- A large F&B; / Foods brand with products across chocolates, spices, sauces & dips

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- An international camera brand

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- Additional one-time projects across different industries and categories

/n Preferred Background/n Experience working with F&B;, FMCG, food or consumer brands will be strongly preferred. /n Experience with consumer technology, electronics or camera brands will be an added advantage. /n An understanding of consumer marketing, product-led communication and multi-category portfolios will be valuable. The Role/n As an Account Manager, you will be the bridge between our clients and internal teams — ensuring that briefs are understood, work is moving, timelines are met, scope is controlled and clients have a seamless experience working with Tipple Works. /n This is a hands-on role for someone who is organised, commercially aware, a strong communicator and understands how a full-stack marketing agency operates. /n You should be comfortable moving between a client meeting, an internal briefing, a content calendar, a presentation and a quick content shoot. What You'll DoClient Servicing & Account Management/n /n

- Act as the primary point of contact for assigned clients.

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- Build strong, professional relationships with clients and become a trusted partner.

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- Understand client requirements, business objectives, expectations and priorities.

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- Translate client requirements into clear, actionable internal briefs.

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- Manage day-to-day communication and ensure timely responses.

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- Proactively identify potential issues and resolve them before they become problems.

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- Keep clients updated on project status, timelines and next steps.

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- Understand the client's category, competition and business context.

/n Timelines & Project Management/n /n

- Own and manage timelines across multiple projects and accounts.

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- Coordinate with creative, strategy, social media, influencer, performance, production and other internal teams.

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- Follow up with teams to ensure deliverables are completed on time.

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- Maintain clear task trackers and project status updates.

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- Identify bottlenecks and escalate issues when required.

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- Ensure deadlines committed to clients are realistic and met.

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- Coordinate multiple projects running simultaneously without losing attention to detail.

/n Scope & Commercial Management/n /n

- Keep a close watch on the scope of work for every account.

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- Ensure client requests are aligned with agreed deliverables and timelines.

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- Identify and flag scope creep proactively.

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- Coordinate with leadership on additional commercials wherever required.

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- Understand the relationship between resources, timelines, deliverables and commercials.

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- Help ensure accounts remain commercially healthy.

/n Understanding Full-Stack Marketing/n You should have a working understanding of the key functions within a contemporary marketing agency, including: /n /n

- Brand strategy & marketing strategy

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- Creative branding & identity

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- Creative design

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- Social media

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- Content

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- Influencer marketing

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- Performance marketing

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- GTM campaigns

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- Events & activations

/n /n You don't need to be an expert in every function — but you should understand what each team does, what good output looks like and how these functions work together to solve a client's business problem.

Social

Media/n /n

- Understand social media platforms, formats, trends and basic algorithms.

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- Develop monthly social media content calendars based on the brand's voice, objectives and content pillars.

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- Write or contribute to captions, post ideas and content directions.

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- Use scheduling and publishing tools to plan and publish content.

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- Track basic content performance and identify opportunities for improvement.

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- Stay updated on social media trends and platform changes.

/n Content & Creative Execution/n /n

- Be comfortable creating basic content using a phone when required.

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- Capture simple product, lifestyle or behind-the-scenes content.

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- Make basic edits using Canva and other mobile/content editing apps.

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- Be able to turn around simple social content without always relying on the design team.

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- Understand basic visual and content principles.

/n Decks & Presentations/n /n

- Create clear, structured and compelling client decks.

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- Develop presentations for campaigns, proposals, monthly reports, strategy presentations and client reviews.

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- Organise information into a clear narrative.

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- Ensure decks are client-ready in terms of both content and presentation.

/n Meetings & Documentation/n /n

- Be an excellent note-taker.

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- Capture key decisions, action items, owners and deadlines during meetings.

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- Prepare and circulate clear MoMs promptly.

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- Maintain proper documentation across projects.

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- Ensure internal teams have all the context required to execute effectively.

/n AI & Productivity/n /n

- Use AI tools intelligently to improve speed, quality and efficiency.

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- Use AI for research, brainstorming,



content development, organisation, presentations and other relevant tasks.

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- Continuously explore tools and workflows that can improve agency productivity.

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- Know when AI can accelerate work and when human judgement is essential.

/n What We're Looking For/n /n

- 3–4 years of professional experience, preferably within a creative, digital, advertising or integrated marketing agency.

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- Strong client servicing and project management experience.

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- Excellent verbal and written communication skills.

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- Strong organisational, follow-up and problem-solving skills.

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- Ability to manage multiple accounts, projects and stakeholders simultaneously.

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- Good understanding of how a full-stack marketing agency operates.

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- Strong understanding of social media and content.

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- Ability to create content calendars and manage social media publishing.

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- Comfortable creating client decks and presentations.

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- Excellent note-taking and documentation skills.

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- Basic proficiency with Canva and mobile content creation/editing tools.

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- Comfortable using AI tools intelligently in day-to-day work.

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- Strong attention to detail and ownership mindset.

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- Ability to work in a fast-paced environment where priorities can change quickly.

/n For Role 1 — Alco-Bev/n Preferred: Prior experience with Alco-Bev brands, particularly wine, vodka, spirits or other beverage brands. For Role 2 — Foods & Consumer/n Preferred: Prior experience with F&B;/FMCG/food brands, particularly chocolates, spices, sauces, dips or other packaged consumer products. /n Added advantage: Experience working with consumer technology, electronics or camera brands. You'd Be a Great Fit If.../n /n

- You are the person who always knows what is happening, what's due next and who is responsible for it.

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- You can handle clients confidently without overpromising internally.

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- You don't just forward client messages — you understand the requirement and translate it into an actionable brief.

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- You can spot scope creep before it becomes a problem.

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- You understand that great client servicing is about anticipating needs, not just responding to requests.

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- You can comfortably speak to a designer, performance marketer, influencer manager, strategist and client — and understand all five conversations.

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- You can get your hands dirty and create a quick piece of content yourself when required.

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- You are organised but also creative, proactive and solution-oriented.

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- You take ownership rather than waiting to be told what to do.

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- You are curious about the businesses and categories you work on, rather than treating clients as just a list of deliverables.

/n What Success Looks Like/n Success in this role means: /n Happy clients → Clear briefs → Aligned teams → Tight timelines → Scope discipline → Better execution → Stronger accounts /n We want Account Managers who can bring structure without slowing creativity down, understand the client's business and become dependable owners for both the client and the internal team.

Apply

With/n Please share your CV along with 1–2 examples of accounts/projects you have managed, including: /n /n

- The brand/category

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- Your role

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- Scope of work

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- Teams/functions you coordinated with

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- One challenge you solved or project you are particularly proud of

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📌 Customer Service Manager (Mumbai)
🏢 Tipple Works
📍 Mumbai