Client Coordination & Customer Service

- Act as the primary point of contact for clients regarding shipment-related queries and updates.

- Coordinate with customers to understand shipment requirements and provide timely updates.

- Maintain strong and professional relationships with existing clients.

- Handle customer queries, complaints and service-related issues and ensure timely resolution.

- Keep clients informed about shipment status, delays, delivery schedules and other operational updates.

Shipment Coordination

- Coordinate end-to-end shipment activities across Sea, Air and Road freight.

- Monitor shipment movement from booking to final delivery.

- Track shipments and provide regular status updates to customers.

- Coordinate with internal operations teams, freight forwarders, transporters, shipping lines, airlines and overseas agents.

- Follow up on pending shipments, documentation and delivery schedules.

Documentation

- Coordinate and verify logistics and shipment-related documentation.

- Ensure timely preparation and submission of required documents.

- Coordinate with relevant teams for Bill of Lading, Airway Bill, invoices, packing lists, shipping documents and other freight forwarding documentation.

- Maintain accurate records of shipment-related documents and correspondence.

- Ensure documentation is complete and available as per customer and regulatory requirements.

Coordination with Internal & External Stakeholders

- Work closely with the Operations, Documentation, Sales and Accounts teams.

- Coordinate with shipping lines, airlines, transporters, customs brokers, overseas agents and other logistics partners.

- Follow up with stakeholders to ensure shipments move according to committed timelines.

- Escalate operational issues and delays to the concerned management team.

CRM & Reporting





- Maintain accurate customer and shipment information in CRM/ERP systems.

- Update shipment status, customer communication and follow-ups regularly.

- Prepare shipment status reports and other operational reports as required.

- Maintain proper records of customer interactions, pending issues and resolutions.

Required Skills

- Strong knowledge of Logistics and Freight Forwarding.

- Good understanding of Sea, Air and Road freight operations.

- Hands-on experience in shipment tracking and documentation.

- Solid customer service and client relationship management skills.

- Good communication and coordination skills.

- Ability to manage multiple shipments and customer requirements simultaneously.

- Good follow-up and problem-solving skills.

- Proficiency in MS Office, particularly Excel and Outlook.

- Experience working on CRM and Logistics ERP systems.

- Ability to work independently and coordinate with multiple stakeholders.

Preferred Candidate Profile

- 5+ years of relevant experience in Customer Service / Client Coordination within the Logistics or Freight Forwarding industry.

- Degree/Diploma in Supply Chain Management, Logistics, Shipping or a related discipline.

- Candidates with hands-on experience in freight forwarding and international shipments will be preferred.

- Strong exposure to client handling, shipment documentation and tracking.

- Male candidates preferred as per the current hiring requirement.

Key Performance Indicators (KPIs)

- Timely shipment tracking and customer updates.

- Accuracy and timely completion of documentation.

- Customer satisfaction and query resolution.

- Timely coordination with internal and external stakeholders.

- Reduction in shipment delays and unresolved customer issues.

- Accuracy of CRM/ERP updates and operational reporting.

- Effective management of multiple customer shipments.

📌 Customer Service Executive (Navi Mumbai)
🏢 MUMBAI ROZGAAR
📍 Navi Mumbai