Role & responsibilities
1. Customer Engagement-
- Build and maintain relationships with customers.
- Proactively engage customers for payments and resolve queries.
1. Collections Management-
- Manage portfolio of customers for timely payments.
- Identify potential delinquencies and take action.
1. Payment Solutions-
- Offer adaptable payment options and negotiate settlements.
- Ensure customer commitment to payment plans.
1. Documentation & Follow-up-
- Maintain accurate records of interactions and agreements.
- Follow up on payments and escalate overdue cases.
1. Customer Retention-
- Address customer concerns and improve satisfaction.
- Collaborate with sales team for cross-sell opportunities
Interested candidates can share their resume at
[email protected]
📌 Customer Relationship Officer (Bhiwani)
🏢 SK Finance
📍 Bhiwani