CRM & Client Relationship Manager — WorthSpace Company: WorthSpace Location: Lucknow Experience: 3–6 Years Industry: Real Estate / Construction / Interior Design About the Role WorthSpace is looking for a CRM & Client Relationship Manager who will take complete ownership of the client journey—from pre-sales enquiry to project completion, handover and post-sales support. The candidate will act as the primary coordination point between the client and internal teams, ensuring a smooth, qualified and premium client experience.

Key Responsibilities Manage leads, follow-ups, site visits, meetings and proposals through CRM.

Coordinate with Sales, Design, Architecture, Procurement, Site and Accounts teams.

Handle complete client onboarding after booking.

Maintain client requirements, commitments, approvals and project records.

Provide regular project updates to clients.

Coordinate design approvals, material selections and change requests.

Track payments, project milestones and pending client actions.

Handle client complaints and ensure timely resolution.

Coordinate pre-handover inspection, snag closure and final handover.

Manage post-sales service, warranty, AMC and maintenance coordination.





Maintain excellent CRM hygiene and accurate client data.

Build long-term client relationships and generate referrals/repeat business.

Candidate

Profile 3–6 years of experience in CRM, real estate, construction, interiors, hospitality or premium customer service.

Excellent communication and interpersonal skills.

Strong follow-up, coordination and documentation abilities.

Highly organised and process-oriented.

Comfortable handling premium/high-value clients.

Good knowledge of CRM, Excel/Google Sheets and WhatsApp Business.

Experience with Odoo, TeleCRM or Basecamp will be an advantage.

Ability to independently manage multiple clients and projects. Key KPIs Lead Follow-up | Client Satisfaction | Complaint Resolution | Project Coordination | CRM Accuracy | Handover Experience | Repeat Business & Referrals What We Expect We are looking for someone who takes ownership rather than simply passing messages and can ensure that every WorthSpace client receives a seamless experience from the first interaction to final handover and beyond. Interested candidates can apply with their updated CV and relevant experience.

📌 Customer Relationship Manager (Lucknow)
🏢 Worth Space
📍 Lucknow